PCN Care coordinator

Job description

Job responsibilities

Job Description

Job Title

PCN Care Coordinator

Group

Mid Norfolk Primary Care Network

Salary Range

£21,892 - £24,197

Agenda for change band 4

Accountable to

Practice Manager

PCN lead manager

Role Overview

Mid Norfolk Primary Care Network are looking to recruit two PCN Care Coordinators to work collaboratively across the Practices and linked care homes to provide administrative support to clinical teams and other members of the PCN.

To enhance our teams, we are looking for highly motivated individuals to work with our surgeries and local care homes to bring together all parties involved in the care of our registered patients. The Care Coordinator role is seen as an evolving post to support the Multi-Disciplinary Teams (MDTs) within the PCNs to deliver effective, co-ordinated care for patients in both their own homes and those residing in our linked care homes.

A PCN care co-ordinator may be required to deal with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional.

Working closely with the patient and healthcare professionals, the care coordinator, co-ordinates patients healthcare and directs them to the appropriate service to ensure that they get the most suitable care from whatever health or social care provider is appropriate.

The role requires you to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, podiatrists, occupational therapists and pharmacy technicians.

They may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification.

Main Duties and Responsibilities

The post holders, working closely with the PCN team, care homes, GP Practices and existing community services will:

Work collaboratively with other teams and services to maintain an effective and efficient service.

Plan and organise work using own initiative, whilst being able to work as a valuable team member.

Be able to make both routine and urgent referrals to relevant service providers including the relevant safeguarding and admission avoidance teams.

Coordinate and where required chair a variety of MDT meetings at the surgeries, having proactively prepared any actions prior to the meeting and ensure all relevant clinical and non-clinical staff are present.

To promote and facilitate integration within the GP and community teams.

To provide and always receive sensitive information about difficult or complex matters respecting confidentiality.

Create detailed and clear minutes from the meetings and forward to all relevant parties with actions highlighted to individuals.

Where required, be able to offer appropriate support and guidance to patients and their families / carers.

Receive, record and collate information and maintain accurate electronic records of patient care and planned service provision, including hospital admission and discharge information.

Signpost service users and carers to relevant services.

Contribute to quality audits.

Cooperate and support colleagues to share best practice, complete tasks to maximise effectiveness and team performance.

Assist with preparation of ReSPECT forms where required.

Take part in appropriate training and take responsibility for own personal development.

Contribute to the development of the role and systems, to effectively enhance the service provided and improve outcomes.

To assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools

To provide patients with high quality, easy to understand information to assist them in making choices about their care

It is anticipated that the postholder may also be asked to support registered patients outside the care home setting where required

To support in the delivery of enhanced services and other service requirements on behalf of the PCN

Support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

Duties may vary from time to time without changing the general character of the post or the level of responsibility

Person Specification

Qualifications

Desirable

• A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service environment

Experience

Essential

• Excellent working knowledge of Microsoft Office software
• Experience of working in a healthcare setting
• Experience of office procedures working at a high level as part of an administration team / within an administration role
• Experience of dealing with sensitive/confidential information
• Proven administrative experience
• Understanding of Confidentiality and Data Protection Act
• Experience of working within Multidisciplinary teams
• Recent completion of both Adult and Child Safeguarding
• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
• Driver with use of vehicle

Desirable

• Understanding of Clinical Governance
• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives
• SystemOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Norfolk Healthcare CIC

Address

West Site C, Norwich Research Park

Colney Lane

Norwich

Norfolk

NR4 7UT

Employer's website

https://www.snhcic.org.uk/ (Opens in a new tab)