Job summary
We have a new exciting role for a PCN Operations Manager within the Primary Care Network, focused on supporting and improving the way the network operates.
Tower
Hamlets GP Care Group is a federation of 30+ General Practices which cares for
more than 312,000 people. Network One is a Primary Care Network (PCN) of four
GP practices around Bethnal Green in Tower Hamlets, East London, that serves
around 50,000 patients in the borough.
The
PCN has a growing team consisting of Clinical Pharmacists, an Occupational
Therapist, Care Coordinators, Social Prescribers, Health and Wellbeing Coaches,
GP Assistants and more, who work together to deliver enhanced care to the
Networks population.
This is a 2-year fixed term contract. This role is hybrid, some weeks you may be required to be in more than
others.
Interviews to be held on 15 May 2025.
We reserve the right to close this vacancy early if we
receive sufficient applications for the role.
Main duties of the job
As PCN Operations Manager, you will as follows:
- be at the heart of the team helping to lead key projects, support staff, and make sure everything runs like clockwork.
- take charge of things like onboarding new colleagues, supporting line managers, and overseeing performance and reporting.
- play a hands-on role in delivering big initiatives like vaccination campaigns and improving patient access.
- Work closely with the Network Manager, to help shape the future direction of the PCN, build strong relationships with partners, and make sure the team feels supported, connected, and ready to deliver high-quality care.
It is a fantastic opportunity to take ownership, grow your leadership skills, and be part of something that is genuinely making a difference in the local community.
About us
Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.
Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/
The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.
Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/
The key priorities for the Care Group are:
Innovation and support for primary care
Being a great place to work
Integrating primary and community care
Providing of high-quality cost-effective care to local people
Influencing improvements in health outcomes
Job description
Job responsibilities
Staff Management
-
Manage the induction process for new staff, ensuring seamless
integration into the Network team.
-
Develop and maintain a comprehensive induction programme,
including training, mentorship, and ongoing support.
-
Ensure line managers across the Network effectively manage
staff and adhere to HR policies.
-
Provide direct line management to key team members, including
regular supervision, feedback, and performance appraisals.
-
Support the Network Manager in monitoring staff performance,
addressing challenges proactively, and fostering a positive work environment,
deputising for the Network Manager as appropriate.
Project Management
-
Plan, coordinate, and deliver key projects, including but not
limited to, COVID vaccination campaigns and Improving Patient Outcomes (IPO) projects.
-
Develop, implement, and deliver initiatives to improve
patient access, including Same Day Access and an in-house Enhanced Access
service, ensuring alignment with clinical, operational, and patient
satisfaction goals as such projects arise.
-
Monitor project milestones, budgets, and outcomes, ensuring
alignment with PCN strategic priorities.
-
Prepare project documentation, including plans, timelines,
budgets, and reports for leadership review.
Strategy Development-
Collaborate with the Network Manager to develop and implement
key strategies for the PCN, including:
- Vaccines Strategy: Oversee planning, coordination, and
execution of vaccination programmes, ensuring accessibility and high uptake
across the community.
- Communications Strategy: Support the design and delivery of
an effective internal and external communications strategy to enhance
stakeholder engagement, team collaboration, and patient awareness.
-
Take a proactive role in identifying and building
relationships with new and existing partners, working under the direction of
the Network Manager, to develop and deliver initiatives that align with the
PCNs strategic objectives and broader healthcare priorities.
-
Identify and implement innovative approaches to enhance
service delivery and meet PCN priorities.
Performance Management
-
Lead the development and implementation of a robust
performance reporting system for ARRS staff, ensuring regular and accurate
activity reporting to the Network 1 Board.
-
Establish clear metrics for staff activity and outputs,
ensuring alignment with Network objectives.
-
Regularly review performance data, identifying trends,
highlighting achievements, and addressing areas requiring improvement.
-
Ensure Network performance objectives and KPIs are met,
implementing improvement plans where necessary.
Organisational Development
-
Support and lead where appropriate the development and
implementation of the Networks organisational strategy, promoting continuous
improvement and innovation.
-
Coordinate and lead as appropriate, team-building activities,
including away days and training workshops, to enhance collaboration and team
performance.
Governance and Compliance
-
Ensure adherence to high standards of governance, including
risk management and compliance with policies.
-
Lead development of and maintain oversight of all Network
protocols, providing guidance and updates to staff.
-
Monitor compliance with data protection, health and safety,
and equality and diversity policies.
Partnership Working and Communication
- Build and maintain strong relationships with internal and
external stakeholders to support the delivery of Network objectives.
- Represent the Network in external forums, advocating for its
goals and vision.
-
Promote effective communication within the team and across
the Network, fostering collaboration and shared understanding.
Job description
Job responsibilities
Staff Management
-
Manage the induction process for new staff, ensuring seamless
integration into the Network team.
-
Develop and maintain a comprehensive induction programme,
including training, mentorship, and ongoing support.
-
Ensure line managers across the Network effectively manage
staff and adhere to HR policies.
-
Provide direct line management to key team members, including
regular supervision, feedback, and performance appraisals.
-
Support the Network Manager in monitoring staff performance,
addressing challenges proactively, and fostering a positive work environment,
deputising for the Network Manager as appropriate.
Project Management
-
Plan, coordinate, and deliver key projects, including but not
limited to, COVID vaccination campaigns and Improving Patient Outcomes (IPO) projects.
-
Develop, implement, and deliver initiatives to improve
patient access, including Same Day Access and an in-house Enhanced Access
service, ensuring alignment with clinical, operational, and patient
satisfaction goals as such projects arise.
-
Monitor project milestones, budgets, and outcomes, ensuring
alignment with PCN strategic priorities.
-
Prepare project documentation, including plans, timelines,
budgets, and reports for leadership review.
Strategy Development-
Collaborate with the Network Manager to develop and implement
key strategies for the PCN, including:
- Vaccines Strategy: Oversee planning, coordination, and
execution of vaccination programmes, ensuring accessibility and high uptake
across the community.
- Communications Strategy: Support the design and delivery of
an effective internal and external communications strategy to enhance
stakeholder engagement, team collaboration, and patient awareness.
-
Take a proactive role in identifying and building
relationships with new and existing partners, working under the direction of
the Network Manager, to develop and deliver initiatives that align with the
PCNs strategic objectives and broader healthcare priorities.
-
Identify and implement innovative approaches to enhance
service delivery and meet PCN priorities.
Performance Management
-
Lead the development and implementation of a robust
performance reporting system for ARRS staff, ensuring regular and accurate
activity reporting to the Network 1 Board.
-
Establish clear metrics for staff activity and outputs,
ensuring alignment with Network objectives.
-
Regularly review performance data, identifying trends,
highlighting achievements, and addressing areas requiring improvement.
-
Ensure Network performance objectives and KPIs are met,
implementing improvement plans where necessary.
Organisational Development
-
Support and lead where appropriate the development and
implementation of the Networks organisational strategy, promoting continuous
improvement and innovation.
-
Coordinate and lead as appropriate, team-building activities,
including away days and training workshops, to enhance collaboration and team
performance.
Governance and Compliance
-
Ensure adherence to high standards of governance, including
risk management and compliance with policies.
-
Lead development of and maintain oversight of all Network
protocols, providing guidance and updates to staff.
-
Monitor compliance with data protection, health and safety,
and equality and diversity policies.
Partnership Working and Communication
- Build and maintain strong relationships with internal and
external stakeholders to support the delivery of Network objectives.
- Represent the Network in external forums, advocating for its
goals and vision.
-
Promote effective communication within the team and across
the Network, fostering collaboration and shared understanding.
Person Specification
Qualifications
Essential
- Educated to a degree level or equivalent experience.
Experience
Essential
- Strong experience in staff management, including onboarding, performance oversight, and professional development.
Skills and Abilities
Essential
- Demonstrated project management expertise, with a track record of delivering complex initiatives.
Skills and Abilities
Essential
- Proficiency in Microsoft Office and data management tools.
Experience
Essential
- Experience with performance management, including settings KPIs and addressing underperformance.
Person Specification
Qualifications
Essential
- Educated to a degree level or equivalent experience.
Experience
Essential
- Strong experience in staff management, including onboarding, performance oversight, and professional development.
Skills and Abilities
Essential
- Demonstrated project management expertise, with a track record of delivering complex initiatives.
Skills and Abilities
Essential
- Proficiency in Microsoft Office and data management tools.
Experience
Essential
- Experience with performance management, including settings KPIs and addressing underperformance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
