Job summary
We are a service that
works with people from the ethnic minority communities and vulnerable groups in
Tower Hamlets to help them access the services provided by Tower Hamlets GP Care Group
through local General Practice (GPs), Community Nursing and Pharmacies. As part
of Tower Hamlets GP Care Group, we work to improve positive consultation
outcomes for patients, through acting as a bridge between patients who don't
speak English and vulnerable groups and the services that provide primary
health care.
We are looking to add
to our bank of sessional health care Zero Hours Interpreters to work closely with our
existing team of permanent staff. The work will be occasional only and often
for a couple of hours at a time, Monday to Saturday any time.
- Russian
- Portuguese
- Albanian
- Romanian
- Polish
- Mandarin/Cantonese
- Amharic
- Turkish/Kurdish
- Chinese
- Arabic
- Farsi
- Bengali/Sylhet-Male
- Ukrainian
If you speak other
languages, you are welcome to write to us expressing an interest in being considered.
Main duties of the job
The role of an Interpreter is to use the knowledge of their languages to help people communicate with one another, despite language barriers. Their duties
include traveling with clients to assist them in communicating with those who speak
different languages, translating spoken presentations or speeches for
multilingual audiences and helping translate spoken words into written
messages.
We reserve the right to close this vacancy early if we
receive sufficient applications for the role.
About us
Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.
Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/
The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.
Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/
The key priorities for the Care Group are:
Innovation and support for primary care
Being a great place to work
Integrating primary and community care
Providing of high-quality cost-effective care to local people
Influencing improvements in health outcomes
Job description
Job responsibilities
Responsibilities
- To interpret accurate
conversations between healthcare providers and non-English speaking clients.
- To ensure clear
and effective communication in medical settings.
- Maintain patient
confidentiality and handle sensitive information with discretion.
- Interpret in
various settings, including homes, clinics, and General Practices.
- Provide interpreting
in person, over the phone, or via video conferencing.
- Stay up to date
with medical terminology and healthcare practices.
- Maintain accurate
records of interpreting sessions.
- Support and assist
with the translation of basic written materials as may be needed.
- Facilitate
communication during patient education sessions.
- Participate in
training and professional development opportunities.
- Ensure compliance
with all relevant laws and regulations.
Requirements- Fluency in
English and at least one other language.
- Strong
understanding of medical terminology and healthcare practices.
- Excellent
listening and speaking skills.
- Cultural
sensitivity and the ability to remain neutral and impartial.
- Previous experience
in healthcare interpretation is preferred.
- Ability to handle
sensitive information with discretion.
- Strong commitment
to patient confidentiality.
- Excellent
organizational and record-keeping skills.
- Ability to work
in various healthcare settings.
- Knowledge in
using information technology.
- Strong
interpersonal and communication skills.
- Ability to work
independently and as part of a team.
- Flexibility to
work different shifts, including evenings and weekends.
- Certification in
healthcare interpretating preferred.
- Strong
problem-solving skills and attention to details.
- To interpret
accurately during consultations between Health Professionals and patients.
- To relay to the Health Professionals any other issues
raised by the client during the consultation, ensuring that the client receives
the required support.
- To carry out basic written translation, when
it is part of communication with patients assisting the Health Professional.
Clinical governance- To have an
awareness of identification of vulnerable children and adults who may be
Subject to abuse, and to follow GP Care Group Child and Adult Protection
procedures and guidelines, referring any concerns to the health care professional.
- To participate in quality improvement e.g. through use of
Essence of Care quality benchmarking and standards.
- To report all untoward accidents or incidents promptly and,
when necessary, co-operate with any investigation undertaken. To consider
clinical and non-clinical risk management in all day-to-day work, adhering to
policies aimed at minimising risks.
- To have responsibility for the health, safety and welfare of
self and others and to comply at all times with individual responsibilities
under the Health and Safety at Work Act. This includes identifying and
reporting any potential hazards in the environment.
- To participate in the GP Care Group appraisal process and the
development of a personal development plan and take responsibility for ensuring
own professional development.
- To undertake relevant
training, and ensure own skills and knowledge are up to date.
- To participate in regular one-to-one supervision with manager.
- To work at all times within the policies,
procedures and guidelines of the GP Care Group.
Communication- To interact sensitively with Clients of different ages in an
empathetic manner. To use listening skills to reassure confidence, during the consultations
between clients and Health Professionals.
- To provide an effective
interpreting service for clients.
- To provide basic written
translations of information when required.
- To work as a member of the
Tower Hamlets Advocacy & Interpreting team, promoting effective
communication within the team.
- To use computer systems,
including Word and E-mail, MS Teams and Sesui for effective service information
management.
- To attend service meetings as may
be required in order to keep up-to-date with service and organisation changes,
including individual meetings with Service Manager and Team Meetings.
Information- To share information with Health Professionals about clients
requirements so that health needs can be identified and appropriate changes
made in order to provide a more responsive and effective service.
- To respect patient
confidentiality and, in particular, the confidentiality of electronically
stored personal data in line with the requirements of the Data Protection Act
1998.
- To provide activity information
as required for service performance monitoring and evaluation.
- To
participate in project data collection activities.
- To participate in and support health surveys and
profiling of health needs with minority ethnic communities.
Effort- To
maintain a high level of mental focus during individual or group consultations
and case conferences as an interpreter.
- To be able to
manage in situations where a family member may become verbally or physically
aggressive. To ensure staff and patient safety and to comply with relevant GP
Care Group policies. To assess risk and act appropriately.
- To interact sensitively with
clients, who may be distressed, or having to deal with difficult information,
e.g. relating to a childs diagnosis, palliative care, domestic violence etc.
- To
be able to travel between base and homes, surgeries, clinics and schools as
required. Including remote working.
Job description
Job responsibilities
Responsibilities
- To interpret accurate
conversations between healthcare providers and non-English speaking clients.
- To ensure clear
and effective communication in medical settings.
- Maintain patient
confidentiality and handle sensitive information with discretion.
- Interpret in
various settings, including homes, clinics, and General Practices.
- Provide interpreting
in person, over the phone, or via video conferencing.
- Stay up to date
with medical terminology and healthcare practices.
- Maintain accurate
records of interpreting sessions.
- Support and assist
with the translation of basic written materials as may be needed.
- Facilitate
communication during patient education sessions.
- Participate in
training and professional development opportunities.
- Ensure compliance
with all relevant laws and regulations.
Requirements- Fluency in
English and at least one other language.
- Strong
understanding of medical terminology and healthcare practices.
- Excellent
listening and speaking skills.
- Cultural
sensitivity and the ability to remain neutral and impartial.
- Previous experience
in healthcare interpretation is preferred.
- Ability to handle
sensitive information with discretion.
- Strong commitment
to patient confidentiality.
- Excellent
organizational and record-keeping skills.
- Ability to work
in various healthcare settings.
- Knowledge in
using information technology.
- Strong
interpersonal and communication skills.
- Ability to work
independently and as part of a team.
- Flexibility to
work different shifts, including evenings and weekends.
- Certification in
healthcare interpretating preferred.
- Strong
problem-solving skills and attention to details.
- To interpret
accurately during consultations between Health Professionals and patients.
- To relay to the Health Professionals any other issues
raised by the client during the consultation, ensuring that the client receives
the required support.
- To carry out basic written translation, when
it is part of communication with patients assisting the Health Professional.
Clinical governance- To have an
awareness of identification of vulnerable children and adults who may be
Subject to abuse, and to follow GP Care Group Child and Adult Protection
procedures and guidelines, referring any concerns to the health care professional.
- To participate in quality improvement e.g. through use of
Essence of Care quality benchmarking and standards.
- To report all untoward accidents or incidents promptly and,
when necessary, co-operate with any investigation undertaken. To consider
clinical and non-clinical risk management in all day-to-day work, adhering to
policies aimed at minimising risks.
- To have responsibility for the health, safety and welfare of
self and others and to comply at all times with individual responsibilities
under the Health and Safety at Work Act. This includes identifying and
reporting any potential hazards in the environment.
- To participate in the GP Care Group appraisal process and the
development of a personal development plan and take responsibility for ensuring
own professional development.
- To undertake relevant
training, and ensure own skills and knowledge are up to date.
- To participate in regular one-to-one supervision with manager.
- To work at all times within the policies,
procedures and guidelines of the GP Care Group.
Communication- To interact sensitively with Clients of different ages in an
empathetic manner. To use listening skills to reassure confidence, during the consultations
between clients and Health Professionals.
- To provide an effective
interpreting service for clients.
- To provide basic written
translations of information when required.
- To work as a member of the
Tower Hamlets Advocacy & Interpreting team, promoting effective
communication within the team.
- To use computer systems,
including Word and E-mail, MS Teams and Sesui for effective service information
management.
- To attend service meetings as may
be required in order to keep up-to-date with service and organisation changes,
including individual meetings with Service Manager and Team Meetings.
Information- To share information with Health Professionals about clients
requirements so that health needs can be identified and appropriate changes
made in order to provide a more responsive and effective service.
- To respect patient
confidentiality and, in particular, the confidentiality of electronically
stored personal data in line with the requirements of the Data Protection Act
1998.
- To provide activity information
as required for service performance monitoring and evaluation.
- To
participate in project data collection activities.
- To participate in and support health surveys and
profiling of health needs with minority ethnic communities.
Effort- To
maintain a high level of mental focus during individual or group consultations
and case conferences as an interpreter.
- To be able to
manage in situations where a family member may become verbally or physically
aggressive. To ensure staff and patient safety and to comply with relevant GP
Care Group policies. To assess risk and act appropriately.
- To interact sensitively with
clients, who may be distressed, or having to deal with difficult information,
e.g. relating to a childs diagnosis, palliative care, domestic violence etc.
- To
be able to travel between base and homes, surgeries, clinics and schools as
required. Including remote working.
Person Specification
Skills and Abilities
Essential
- Competent IT and keyboard skills - able to use email, clinical databases, word processing; or willing to learn.
Experience
Essential
- Experience in paid or unpaid community/advocacy work, preferably in the health and social fields.
Skills and Abilities
Essential
- Good written and verbal communication skills in English.
Qualifications
Essential
- Educated to GCSE level, including English and a community language.
Qualifications
Essential
- Completion of an interpreting course.
Person Specification
Skills and Abilities
Essential
- Competent IT and keyboard skills - able to use email, clinical databases, word processing; or willing to learn.
Experience
Essential
- Experience in paid or unpaid community/advocacy work, preferably in the health and social fields.
Skills and Abilities
Essential
- Good written and verbal communication skills in English.
Qualifications
Essential
- Educated to GCSE level, including English and a community language.
Qualifications
Essential
- Completion of an interpreting course.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
