Tower Hamlets GP Care Group

Quality Support Officer

Information:

This job is now closed

Job summary

The Family Nurse Partnership (FNP) is a nationally recognised, evidence-based programme designed to improve the health and social outcomes for young expectant mothers and their children. Supporting families from early pregnancy until the child turns two, FNP provides intensive home visiting by specially trained nurses, aiming to empower families and enhance their long-term well-being.

As a Quality Support Officer, you will be at the heart of ensuring the quality and effectiveness of the FNP programme. Your role will involve managing key data systems, supporting the FNP team with vital administrative tasks, and ensuring the smooth operation of the office. You will work closely with the FNP Supervisor and the wider team, contributing to data management, reporting, and the overall efficiency of programme delivery.

Key Responsibilities:

  • Data Management: Take charge of the collection, input, and analysis of data using the FNP Information System.
  • Team Support: Assist in scheduling and organising team meetings, preparing agendas, and taking minutes.
  • Client and Stakeholder Interaction: Serve as a key point of contact for clients, stakeholders, and team members.
  • Office Management: Managing resources, maintaining office systems, and supporting administrative processes.
  • System Optimisation: Contribute to the development and optimisation of clinical systems and Electronic Patient Records.
  • Performance Improvement: Analyse, review, and enhance performance data.

Main duties of the job

Are you a passionate and experienced administrator with a creative and innovative mindset? Do you have a strong desire to make a meaningful impact on the lives of children and families? If so, we invite you to join our dedicated team as a Quality Support Officer (working part-time, 22.5 hours) within the Family Nurse Partnership (FNP) in Waltham Forest.

Who We're Looking For:

We are seeking an individual who is not only highly experienced in administration but also deeply committed to improving the lives of children and families. The ideal candidate will be:

  • Creative and Innovative: Able to think outside the box and bring new ideas to the table.
  • Detail-Oriented: Meticulous in managing data, organising tasks, and ensuring accuracy.
  • Passionate and Compassionate: Driven by a genuine desire to support young families and improve outcomes for children.
  • Experienced and Skilled: With a strong background in administration, data management, and office coordination.

Application Instructions:

  • We strongly encourage all applicants to carefully read the full job description and pay close attention to the essential criteria listed. When submitting your application, please ensure that you clearly demonstrate how you meet these criteria. Applications that do not address the essential criteria may not be considered.

Please note that there will be a short test during the interview to assess skills.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/

The key priorities for the Care Group are:

Innovation and support for primary care

Being a great place to work

Integrating primary and community care

Providing of high-quality cost-effective care to local people

Influencing improvements in health outcomes

Details

Date posted

19 August 2024

Pay scheme

Other

Salary

£29,000 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

E0136-24-0073

Job locations

Waltham Forest

base to be confirmed

E4 8LF


Job description

Job responsibilities

The post-holder will have a pivotal contribution to make in supporting the quality of the programme.

Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.

Job description

Job responsibilities

The post-holder will have a pivotal contribution to make in supporting the quality of the programme.

Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.

Person Specification

Experience

Essential

  • Extensive Administrative Experience: Proven track record of at least 3 years in a senior administrative role, preferably within a healthcare or social care setting, demonstrating strong organisational skills and attention to detail.

Skills and Abilities

Essential

  • Proficiency in Data Management and IT Systems: Advanced skills in managing clinical data systems. This includes accurate data input, analysis, and the ability to generate reports. Proficiency in using Microsoft Office 365 suite software, especially Excel and PowerPoint.
  • Strong Communication and Interpersonal Skills: High level of written and verbal communication skills are essential. The candidate should be capable of effectively liaising with a wide range of stakeholders, including healthcare professionals and clients. They must handle sensitive and confidential information with discretion, ensuring clear and efficient communication within the team and with external partners.
  • Be able to work on own initiative: support colleagues, and take on responsibilities in the absence of supervisor, ensuring continuity and the smooth operation of the service.
  • Ability to Work Collaboratively and Confidently within a Team: The candidate must demonstrate a strong ability to work collaboratively with other team members, contributing positively to team dynamics. They should be confident in professionally prompting and guiding nurses to ensure that outstanding tasks are completed on time and to a high standard. The candidate should also be able to share expertise, support colleagues, and take on responsibilities in the absence of supervisor, ensuring continuity and the smooth operation of the service.
Person Specification

Experience

Essential

  • Extensive Administrative Experience: Proven track record of at least 3 years in a senior administrative role, preferably within a healthcare or social care setting, demonstrating strong organisational skills and attention to detail.

Skills and Abilities

Essential

  • Proficiency in Data Management and IT Systems: Advanced skills in managing clinical data systems. This includes accurate data input, analysis, and the ability to generate reports. Proficiency in using Microsoft Office 365 suite software, especially Excel and PowerPoint.
  • Strong Communication and Interpersonal Skills: High level of written and verbal communication skills are essential. The candidate should be capable of effectively liaising with a wide range of stakeholders, including healthcare professionals and clients. They must handle sensitive and confidential information with discretion, ensuring clear and efficient communication within the team and with external partners.
  • Be able to work on own initiative: support colleagues, and take on responsibilities in the absence of supervisor, ensuring continuity and the smooth operation of the service.
  • Ability to Work Collaboratively and Confidently within a Team: The candidate must demonstrate a strong ability to work collaboratively with other team members, contributing positively to team dynamics. They should be confident in professionally prompting and guiding nurses to ensure that outstanding tasks are completed on time and to a high standard. The candidate should also be able to share expertise, support colleagues, and take on responsibilities in the absence of supervisor, ensuring continuity and the smooth operation of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Waltham Forest

base to be confirmed

E4 8LF


Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Waltham Forest

base to be confirmed

E4 8LF


Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Family Nurse Partnership (FNP) Service Lead

Liana Gintautaite

l.gintautaite@nhs.net

07718422692

Details

Date posted

19 August 2024

Pay scheme

Other

Salary

£29,000 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

E0136-24-0073

Job locations

Waltham Forest

base to be confirmed

E4 8LF


Supporting documents

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