Job summary
Job summary
GP Care Group is delighted to announce exciting opportunities within the newly formed Waltham Forest Family Hubs Perinatal Mental Health and Parent-Infant Relationship Service. In partnership with the Family Hubs and the local authority, we are dedicated to providing a vital service for parents and babies, addressing mild to moderate perinatal and relationship difficulties. This service aims to make a lasting impact in the community and the lives of families we serve.
In addition to the roles in the above service, we are also recruiting for a Community Nursery Nurse - Infant Feeding. This role is part of the Infant Feeding Team within GP Care Group, working in collaboration with 0-19 services and HENRY to support mothers with infant feeding.
Opportunities for Growth:
This newly formed service is commissioned for a fixed term until March 2025 as a pilot programme. It presents a unique opportunity for individuals to develop their skills, whether through a secondment option from their current role or by stepping into a brand-new position. You'll be part of a dedicated team focused on making a tangible difference in the lives of parents and babies in Waltham Forest.
If you are passionate about making a meaningful difference in the lives of parents and babies and are excited about this incredible opportunity to be a part of a newly formed pilot service, we encourage you to apply for one of the roles.
Main duties of the job
Aim of the role
We are seeking a highly organised and dedicated Single Point Administrator (SPA) to join ourPerinatal Mental Health Team (PMHT) as part of the 0-19 Perinatal Mental Health FamilyHub team. This role plays a pivotal part in our mission to provide essential mental healthservices to individuals in need during the perinatal period. The SPA Administrator will serveas the first point of contact for users, partners, clinical duty staff, and locality clinical teams,ensuring that referrals are handled efficiently and effectively.
The SPA administrator works within the central administration team, acting as the centralhub for all things related to the PMHT service within the 0-19 service. Their primaryresponsibilities include receiving and managing referrals, ensuring they are properlyprocessed, and facilitating the allocation of cases to team members. This role is vital inmaintaining an organised and efficient process for delivering mental health support to thosewho need it most. The SPA administrator will also directly liaise with clinical staff, otherprofessionals, and departments.
About us
Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.
Read up more about Tower Hamlets here: http://www.towerhamlets.is/
The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.
The key priorities for the Care Group are:
- Innovation and support for primary care
- Being a great place to work
- Integrating primary and community care
- Providing of high-quality cost-effective care to local people
- Influencing improvements in health outcomes
Job description
Job responsibilities
Main duties and responsibilities
Referral Collection:
- Receive and collect all daily referrals for the PMHT service from varioussources.
Review and Initial Screening:
- Review referrals to ensure completeness and necessary information.
- Contact referrers for missing details or clarification if needed.
Data Entry onto Clinical EMIS System:
- Accurately and promptly enter referral information into the clinical EMISelectronic health care record system.
Triage and Allocation Meeting List:
- Maintain a list of referrals for triage and allocation.
- Assist in scheduling allocation meetings, inviting team members, andensuring an up-to-date referral list for discussions.
Delegation:
- Record allocation decisions made during team meetings and update referralstatus accordingly.
Phone Management:
- Act as the first point of contact for the service, providing initial triage for callsand directing information to the appropriate professionals.
SPA/Service Email Inbox:
- Receive and respond to referral requests, translating them into incomingreferrals and registrations for the PMHT service.
- Direct general requests to clinical staff and managers.
Create New EMIS Records:
- Generate new EMIS records and inform team members as needed.
Follow Admin and service related organisational SOPs:
- Adhere to standard operating procedures to ensure efficient workflow
Maintain Safeguarding Notifications:
- Upload relevant reports/information and disseminate as required.
Equipment Procurement:
- Process and order equipment such as PPE and stationery using the Zahara invoicing system.
Appointment Communication:
- Send out family appointment letters, reminders, and text reminders to clients.
Liaison with Partners:
- Collaborate with 0-19 teams, Family Hubs, Children & Family Centres, schools, and other partners as necessary.
EMIS System Housekeeping:
- Keep service boxes across 0-19 services within the EMIS system up-to-date and organised.
EMIS Searches and Reports:
- Create, develop, maintain, and update EMIS searches and reports to trackperformance against monthly and quarterly targets for localities and teams.
Job description
Job responsibilities
Main duties and responsibilities
Referral Collection:
- Receive and collect all daily referrals for the PMHT service from varioussources.
Review and Initial Screening:
- Review referrals to ensure completeness and necessary information.
- Contact referrers for missing details or clarification if needed.
Data Entry onto Clinical EMIS System:
- Accurately and promptly enter referral information into the clinical EMISelectronic health care record system.
Triage and Allocation Meeting List:
- Maintain a list of referrals for triage and allocation.
- Assist in scheduling allocation meetings, inviting team members, andensuring an up-to-date referral list for discussions.
Delegation:
- Record allocation decisions made during team meetings and update referralstatus accordingly.
Phone Management:
- Act as the first point of contact for the service, providing initial triage for callsand directing information to the appropriate professionals.
SPA/Service Email Inbox:
- Receive and respond to referral requests, translating them into incomingreferrals and registrations for the PMHT service.
- Direct general requests to clinical staff and managers.
Create New EMIS Records:
- Generate new EMIS records and inform team members as needed.
Follow Admin and service related organisational SOPs:
- Adhere to standard operating procedures to ensure efficient workflow
Maintain Safeguarding Notifications:
- Upload relevant reports/information and disseminate as required.
Equipment Procurement:
- Process and order equipment such as PPE and stationery using the Zahara invoicing system.
Appointment Communication:
- Send out family appointment letters, reminders, and text reminders to clients.
Liaison with Partners:
- Collaborate with 0-19 teams, Family Hubs, Children & Family Centres, schools, and other partners as necessary.
EMIS System Housekeeping:
- Keep service boxes across 0-19 services within the EMIS system up-to-date and organised.
EMIS Searches and Reports:
- Create, develop, maintain, and update EMIS searches and reports to trackperformance against monthly and quarterly targets for localities and teams.
Person Specification
Other requirements
Essential
- Able to organise and prioritise work.
Experience
Essential
- Minimum of one years experience in a health or office setting, undertaking clerical and administrative work.
Knowledge
Essential
- Advanced knowledge of Microsoft Office, including Excel, PowerPoint, Teams, and Outlook.
Qualifications
Essential
- Educated to GCSE level or equivalent experience.
Abilities
Essential
- Able to organise and prioritise work.
Person Specification
Other requirements
Essential
- Able to organise and prioritise work.
Experience
Essential
- Minimum of one years experience in a health or office setting, undertaking clerical and administrative work.
Knowledge
Essential
- Advanced knowledge of Microsoft Office, including Excel, PowerPoint, Teams, and Outlook.
Qualifications
Essential
- Educated to GCSE level or equivalent experience.
Abilities
Essential
- Able to organise and prioritise work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
