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OneMedicalGroup

Patient Navigator

The closing date is 10 August 2025

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Job summary

Join Our Team as a Receptionist (Patient Navigator) at Minehead Medical Centre! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we would love to hear from you!

Main duties of the job

Minehead Medical Centre is seeking a Receptionist (Patient Navigator) to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a part-time job (37.5 hours per week). The full time equivalent for us is 40 hours per week.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.

Details

Date posted

25 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001311

Job locations

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Job description

Job responsibilities

What Were Looking For

  • A confident communicator with a friendly, patient, and professional attitude.
  • Someone who can handle a fast-paced, demanding environment with ease.
  • Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
  • Welcoming patients and visitors, managing check-ins, and providing appointment information.
  • Answering phone calls and handling patient inquiries with empathy and professionalism.
  • Scheduling and managing appointments using our system.
  • Processing prescription requests from patients and pharmacies.
  • Handling patient queries in person, over the phone, and via email.
  • Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
  • Keeping the reception area tidy and ensuring smooth handovers for colleagues.
  • Completing administrative tasks such as patient registrations and updates.
What Youll Bring
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.
Why Join Us?

At Minehead Medical Centre, were proud of our friendly, supportive environment. Youll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL

System used: EMIS

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Special and Significant Event Leave
  • Family friendly employment policies
  • Continued personal and professional development
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the team to deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.

Job description

Job responsibilities

What Were Looking For

  • A confident communicator with a friendly, patient, and professional attitude.
  • Someone who can handle a fast-paced, demanding environment with ease.
  • Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
  • Welcoming patients and visitors, managing check-ins, and providing appointment information.
  • Answering phone calls and handling patient inquiries with empathy and professionalism.
  • Scheduling and managing appointments using our system.
  • Processing prescription requests from patients and pharmacies.
  • Handling patient queries in person, over the phone, and via email.
  • Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
  • Keeping the reception area tidy and ensuring smooth handovers for colleagues.
  • Completing administrative tasks such as patient registrations and updates.
What Youll Bring
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.
Why Join Us?

At Minehead Medical Centre, were proud of our friendly, supportive environment. Youll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL

System used: EMIS

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Special and Significant Event Leave
  • Family friendly employment policies
  • Continued personal and professional development
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the team to deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.

Person Specification

Skills and Knowledge

Essential

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential
Person Specification

Skills and Knowledge

Essential

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recruitment Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Details

Date posted

25 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001311

Job locations

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Supporting documents

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