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OneMedicalGroup

Patient Navigator

The closing date is 20 August 2025

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Job summary

Sheffield Walk-in-Centre are looking for a forward thinking Patient Navigator/Receptionist to facilitate and deliver a patient centric experience. This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.

Main duties of the job

The Patient Navigator will work with our existing team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. Note: This is a part-time position of 20 hours per week. Our full-time equivalent is 40 hours per week. Please note that this role includes a variety of shifts, including evenings and weekends. All shifts are allocated on a rota basis and may vary in length: 5, 8, or 10 hours. Shift patterns can be discussed and agreed upon during the interview stage.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001331

Job locations

Sheffield Walk in Centre

Sheffield

England

S1 3PB


Job description

Job responsibilities

The job holder will have to:

  • receive and make calls as required with the ability to handle heavy phone/patient traffic
  • divert calls and take messages as appropriate
  • sort, review and distribute incoming internal mail
  • process outgoing mail following the procedure
  • pull, file and photocopy patients paper records
  • scan and attach patients data to patients electronic records
  • ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • receiving all incoming deliveries, opening and distributing accordingly

Therefore, the successful candidate must:

  • desirably have prior experience as patient navigator
  • be confident using the phone
  • have a good level of IT skills
  • be friendly and welcoming; patient and understanding
  • be able to follow instructions and procedures
  • have good organisation and communication skills
  • work accurately and methodically
  • be able to work with all types of people

Sheffield Walk in Centre sees 77,500 patients annually through walk-in and those booked directly into the service through external system partners such as NHS 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients.

Location: Broad Lane, Sheffield, S1 3PB

System used: SystemOne

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
  • 25 days/5 weeks/200 hours annual leave, plus Bank Holidays, (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Participation in OMGs refer a friend scheme
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme

Job description

Job responsibilities

The job holder will have to:

  • receive and make calls as required with the ability to handle heavy phone/patient traffic
  • divert calls and take messages as appropriate
  • sort, review and distribute incoming internal mail
  • process outgoing mail following the procedure
  • pull, file and photocopy patients paper records
  • scan and attach patients data to patients electronic records
  • ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • receiving all incoming deliveries, opening and distributing accordingly

Therefore, the successful candidate must:

  • desirably have prior experience as patient navigator
  • be confident using the phone
  • have a good level of IT skills
  • be friendly and welcoming; patient and understanding
  • be able to follow instructions and procedures
  • have good organisation and communication skills
  • work accurately and methodically
  • be able to work with all types of people

Sheffield Walk in Centre sees 77,500 patients annually through walk-in and those booked directly into the service through external system partners such as NHS 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients.

Location: Broad Lane, Sheffield, S1 3PB

System used: SystemOne

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
  • 25 days/5 weeks/200 hours annual leave, plus Bank Holidays, (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Participation in OMGs refer a friend scheme
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Math

Knowledge and Skills

Essential

  • Skilled communicators with the ability to engage at all levels.
  • Organised and committed to providing high-quality care.
  • Have the right to work in the UK (please note: we are unable to offer sponsorship for this role)
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Math

Knowledge and Skills

Essential

  • Skilled communicators with the ability to engage at all levels.
  • Organised and committed to providing high-quality care.
  • Have the right to work in the UK (please note: we are unable to offer sponsorship for this role)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Sheffield Walk in Centre

Sheffield

England

S1 3PB


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Sheffield Walk in Centre

Sheffield

England

S1 3PB


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recruitment Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001331

Job locations

Sheffield Walk in Centre

Sheffield

England

S1 3PB


Supporting documents

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