Service coordinator

OneMedicalGroup

The closing date is 13 April 2025

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Job summary

Join Our Team as a Service Coordinator at Co-located Services in Leeds! Are you passionate about making a real difference in the delivery of high-quality urgent care services? We are looking for a Service Coordinator to support the day-to-day of our Co-Located Services within the Local Emergency Departments in Leeds. This is a new role due to the growth of the service and an enhanced model of care.

Main duties of the job

This is an interesting and busy role for someone looking for a new challenge where they can really make a difference. The successful candidate would be joining a dedicated team, passionate about supporting our patients and each other. Reporting to the Operations Manager and in partnership with the wider clinical operations team, the post holder will be responsible for quality, business, workforce and financial planning, and will work closely with their team and the wider Group to support local and company wide objectives.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.

Date posted

28 March 2025

Pay scheme

Other

Salary

£26,000 to £30,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0135-25-0042

Job locations

Co-located Services

Leeds

Yorkshire and Humber

LS9 7TA


Job description

Job responsibilities

As a Service Coordinator, youll play a key role in the operational success of our service. Youll manage the clinical rota, ensuring that the right clinical staff are available, and that any staffing gaps are addressed swiftly. You will also oversee the smooth allocation of clinical rooms and support a team of non-clinical staff, including Patient Navigators, providing them with leadership and support. Working closely with the Operations Manager, youll contribute to both the strategic development of the service and the continued growth of our team. From overseeing sickness records and managing locum arrangements to conducting appraisals and ensuring seamless onboarding for new staff, youll help maintain a high standard of care and service delivery.

Ideally you would have previous experience in a similar coordinating or project management role, and be happy working across a variety of tasks and managing team deadlines. We're looking for a self-starter who will get stuck in from day one, helping to manage the daily requirements.

What we are looking for:

  • Educated to degree level and evidence of continuing professional development
  • Prior experience within Urgent Care, with an understanding of urgent care systems and external impacts on the service.
  • Strong, inclusive leadership style and team building, with the ability to motivate and guide non-clinical teams.
  • Strong administrative skills, with experience in rota management, HR systems, and general workforce management.
  • Communication and facilitation skills
  • An understanding of the needs of a fast-paced, dynamic environment and the ability to juggle multiple tasks effectively.
  • Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
  • Experience of managing multi-stranded situations where there may be conflicts of opinions involving a wide range of stakeholders
  • Ability to make judgements and decisions leading to resolution through effective negotiation/problem solving
  • Strong analytical skills; literacy, IT and numeracy skills

About Leeds Urgent Care

Alongside Shakespeare Walk-in Centre, the Co-Located Services are based within the three emergency departments within Leeds Teaching Hospitals NHS Trust. The services are located either in or near to Leeds City Centre, has good public transport links and onsite parking.

What we offer

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank Holidays (pro-rata, if part-time); the annual leave entitlement rises with length of service
  • Extra day of leave per year for work anniversary
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Family friendly employment policies
  • Special and Significant Event Leave
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by award winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts
  • Continued personal and professional development

Job description

Job responsibilities

As a Service Coordinator, youll play a key role in the operational success of our service. Youll manage the clinical rota, ensuring that the right clinical staff are available, and that any staffing gaps are addressed swiftly. You will also oversee the smooth allocation of clinical rooms and support a team of non-clinical staff, including Patient Navigators, providing them with leadership and support. Working closely with the Operations Manager, youll contribute to both the strategic development of the service and the continued growth of our team. From overseeing sickness records and managing locum arrangements to conducting appraisals and ensuring seamless onboarding for new staff, youll help maintain a high standard of care and service delivery.

Ideally you would have previous experience in a similar coordinating or project management role, and be happy working across a variety of tasks and managing team deadlines. We're looking for a self-starter who will get stuck in from day one, helping to manage the daily requirements.

What we are looking for:

  • Educated to degree level and evidence of continuing professional development
  • Prior experience within Urgent Care, with an understanding of urgent care systems and external impacts on the service.
  • Strong, inclusive leadership style and team building, with the ability to motivate and guide non-clinical teams.
  • Strong administrative skills, with experience in rota management, HR systems, and general workforce management.
  • Communication and facilitation skills
  • An understanding of the needs of a fast-paced, dynamic environment and the ability to juggle multiple tasks effectively.
  • Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
  • Experience of managing multi-stranded situations where there may be conflicts of opinions involving a wide range of stakeholders
  • Ability to make judgements and decisions leading to resolution through effective negotiation/problem solving
  • Strong analytical skills; literacy, IT and numeracy skills

About Leeds Urgent Care

Alongside Shakespeare Walk-in Centre, the Co-Located Services are based within the three emergency departments within Leeds Teaching Hospitals NHS Trust. The services are located either in or near to Leeds City Centre, has good public transport links and onsite parking.

What we offer

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank Holidays (pro-rata, if part-time); the annual leave entitlement rises with length of service
  • Extra day of leave per year for work anniversary
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Family friendly employment policies
  • Special and Significant Event Leave
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by award winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts
  • Continued personal and professional development

Person Specification

Qualifications

Essential

  • Educated to degree level and evidence of continuing professional development

Experience

Essential

  • Prior experience within Urgent Care, with an understanding of urgent care systems and external impacts on the service.

Skills and Knowledge

Essential

  • Inclusive leadership style
  • Strong administrative skills, with experience in rota management, HR systems, and general workforce management.
  • Communication and facilitation skills
  • An understanding of the needs of a fast-paced, dynamic environment and the ability to juggle multiple tasks effectively.
  • Personal resilience and ability to prioritise work to meet challenging deadlines
  • Strong analytical skills; literacy, IT and numeracy skills
Person Specification

Qualifications

Essential

  • Educated to degree level and evidence of continuing professional development

Experience

Essential

  • Prior experience within Urgent Care, with an understanding of urgent care systems and external impacts on the service.

Skills and Knowledge

Essential

  • Inclusive leadership style
  • Strong administrative skills, with experience in rota management, HR systems, and general workforce management.
  • Communication and facilitation skills
  • An understanding of the needs of a fast-paced, dynamic environment and the ability to juggle multiple tasks effectively.
  • Personal resilience and ability to prioritise work to meet challenging deadlines
  • Strong analytical skills; literacy, IT and numeracy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Co-located Services

Leeds

Yorkshire and Humber

LS9 7TA


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Co-located Services

Leeds

Yorkshire and Humber

LS9 7TA


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Senior Recruitmnet Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Date posted

28 March 2025

Pay scheme

Other

Salary

£26,000 to £30,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0135-25-0042

Job locations

Co-located Services

Leeds

Yorkshire and Humber

LS9 7TA


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