Job summary
Are you a dynamic, results-driven leader with a passion for improving healthcare services?
We have an exciting opportunity for a City-Wide Operations Manager to join our team and play a key role in shaping the future of primary care across the city.Our PCN was launched on September 1st 2023, bringing together our three services across Milton Keynes: Whitehouse, Neath Hill and Brooklands surgeries.
As the City-Wide Operations Manager, you will be at the forefront of delivering high-quality, efficient healthcare services to our diverse communities. You will manage the operational delivery of primary care services across our sites, ensuring smooth coordination, enhanced patient experiences, and a seamless link between the teams and stakeholders.
Main duties of the job
Working with and reporting to the Network Operations Manager for Primary Care, the post holder will lead the Primary Care Service both strategically and the day to day BAU (business as usual).The post holder will be an experienced Practice Manager who understands the complexities of primary care and is able to translate national and regional guidelines into tangible actions and outcomes. They will be a seasoned leader capable of bringing together the local teams to collaborate more effectively as a unified force across the Milton Keynes area.
The City-Wide Operations Manager (CWOM) will play a key role in supporting our General Practices across Milton Keynes, contributing to the success of our regional hub and Primary Care Network (PCN), ensuring their continued growth and success.
About us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.
We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care.
We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.
Job description
Job responsibilities
The CWOM will work independently to ensure services provide high-quality care, while supporting the local team by facilitating daily huddles and regular staff meetings.
They will submit regular highlight reports to the Network Operations Manager, offering feedback and updates on the performance of their services.
The job holder will usea data-driven approach, collaborating with Business Intelligence to gather the necessary information to assess the overall performance of the services. They will also utilize this data to identify potential gaps and determine the necessary interventions to enhance service delivery.
System used: SystemOne
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days / 5 weeks / 200 hours annual leave, plus Bank Holidays(pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- Continued personal and professional development
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
The CWOM will work independently to ensure services provide high-quality care, while supporting the local team by facilitating daily huddles and regular staff meetings.
They will submit regular highlight reports to the Network Operations Manager, offering feedback and updates on the performance of their services.
The job holder will usea data-driven approach, collaborating with Business Intelligence to gather the necessary information to assess the overall performance of the services. They will also utilize this data to identify potential gaps and determine the necessary interventions to enhance service delivery.
System used: SystemOne
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days / 5 weeks / 200 hours annual leave, plus Bank Holidays(pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- Continued personal and professional development
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Skills and Knowledge
Essential
- A dynamic and innovative approach to service delivery
Experience
Essential
- Relevantexperience in people management
- Extensive experience of managing a Primary Care Service
- Proven track record of success (i.e. CQC ratings, innovation, positive working relationships across PCN, strong leadership etc)
- Demonstrated success in patient and community engagement
Person Specification
Skills and Knowledge
Essential
- A dynamic and innovative approach to service delivery
Experience
Essential
- Relevantexperience in people management
- Extensive experience of managing a Primary Care Service
- Proven track record of success (i.e. CQC ratings, innovation, positive working relationships across PCN, strong leadership etc)
- Demonstrated success in patient and community engagement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
