Patient Navigator

Job description

Job responsibilities

The job holderwill have to:

• Greet patients and visitors, advising them of their appointments and checking them in
• Answering telephone calls and managing patient inquiries with professionalism and empathy.
• Scheduling appointments and managing the appointment calendar effectively.
• Handling prescription requests from patients and pharmacies.
• Dealing with patient queries in person, over the phone, and via email.
• Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information

About Westgate Surgery

Westgate Surgery is a growing practice located in the rural market town of Otley, situated on the outskirts of Leeds. A modern and spacious GP surgery with varied healthcare professionals to meet extensive patient needs, all routinely offering face-to-face, video and telephone appointments Monday Friday 8-6.30, and extended opening hours offered to our 6,000 patients ensures we provide extensive care to our community. The purpose-built building includes a large patient car park, with full disability access.

Location:Westgate Surgery, Westgate,Otley,LS21 3HD

System used: SystemOne

Why join us?

Our Benefits;

• NHS Pension
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

We reserve the right to close this advert early.

Person Specification

Experience

Desirable

• Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided

Skills and Knowledge

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in handling patient information and administrative tasks.
• Ability to work effectively in a fast-paced and demanding environment.
• Desirably have prior experience as patient navigator
• Proficiency in basic computer skills and familiarity with office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Westgate Surgery

Leeds

England

LS21 3HD

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)