Patient Navigator

Job description

Job responsibilities

The job holderwill have to:

• Greet patients and visitors, advising them of their appointments and checking them in
• Answering telephone calls and managing patient inquiries with professionalism and empathy.
• Scheduling appointments and managing the appointment calendar effectively.
• Dealing with patient queries in person, over the phone, and via email.
• Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Complete the surgery administration, including registrations and deductions

About the practice;

The Light Surgery is based in the heart of Leeds City Centre, and looks after a patient population from across the City.

With a practice population of 17,700 patients, we look to deliver the best patient outcomes and service, focused on promoting wellbeing, delivering planned personalised care, good patient continuity and access to the right care at the right time through innovation.

The Light Surgery is located within Leeds City Centre on the Balcony Level of The Light Centre, just off the Headrow, with excellent public transport links, as well as all the amenities a city centre can offer. There is a discounted parking rate offered at Q-Park.

Location: The Light, The Headrow, Leeds LS1 8TL

Our Benefits; We want to make work as rewarding as possible whilst protecting everyones wellbeing and helping you thrive.

• NHS Pension with 20.6% Employer Contribution
• 25 days / 5 weeks / 200 hours annual leave plus Bank holidays,which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Special and Significant Event Leave
• Family friendly employment policies
• Continued personal and professional development
• Participation in OMGs refer a friend scheme
• Internal wellbeing support through OMGs Wellbeing Advisors
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note:We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience

Desirable

• Prior experience as patient navigator
• Previous experience in a healthcare or administrative role is desirable but not essential

Skills and Knowledge

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in handling patient information and administrative tasks.
• Ability to work effectively in a fast-paced and demanding environment.
• Proficiency in basic computer skills and familiarity with office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

The Light Surgery

Leeds

England

LS1 8TL

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)