Patient Navigator

Job description

Job responsibilities

Hours: 36.5hours per week available

The job holder will have to:

• greet patients and visitors, advising them of their appointments and checking them in
• advise patients on self-check in facilities
• receive and make calls as required with the ability to handle heavy phone/patient traffic
• divert calls and take messages as appropriate
• sort, review and distribute incoming internal mail
• process outgoing mail following the procedure
• pull, file and photocopy patients paper records
• scan and attach patients data to patients electronic records
• ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• receiving all incoming deliveries, opening and distributing accordingly
• complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

• desirably have prior experience as patient navigator
• be confident using the phone
• have a good level of IT skills
• be friendly and welcoming; patient and understanding
• be able to follow instructions and procedures
• have good organisation and communication skills
• work accurately and methodically
• be able to work with all types of people

About the Practice:

Located in the Seafield area in the West of Aberdeen, Great Western Medical Practice delivers healthcare for 10,000 patients from the ground floor of a modern health centre.

The practice is made up of various healthcare professionals to meet extensive patient needs and offers a variety of telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.

There is carparkavailable for patients and staff.Practice is close to amenities, including pharmacies, shops and local bus routes.

Location: Seafield Rd, Aberdeen AB15 7YT

Why join us?

Our Benefits;

• NHS Pension
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Qualifications

Essential

• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Great Western Medical Practice

Aberdeen

Aberdeenshire

AB15 7YT

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)