Job summary
We are always looking forgreat talentto join our team and help achieve our ambitious goals and growth. We care about ourpeople,and we care about the future ofcommunityhealth and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success,then CHEC is your employer of choice! We have an exciting opportunity to join us as we continue to expand throughout the UK.
Main duties of the job
The role holder is accountable for providing administrative support to the facilities team. To support all aspects of facilities ranging from managing the helpdesk system, taking, and logging calls from clinics, recording and documenting works to be processed.
About us
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional,timely, locally-based ophthalmology and gastroenterology care free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics operatingin a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the bestpossible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertakenin accordance withthe NHS Employment Check Standards and successful applicants maybe requiredto undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Job description
Job responsibilities
We are looking for someone who can.
Provide a Facilities Helpdesk function by managing incoming emails & logging calls ensuring the information / issue is sufficiently understood to pass on the details to the wider facilities team to resolve.
Have the ability to multi-task and manage a number of priority situations at one time.
Understand how to prioritise both reactive and planned tasks to ensure we maintain both clinical and equipment compliance for the business
Monitoring of the issues log and escalating items that are overdue to the wider team to ensure a satisfactory completion.
Responding and obtaining further information from the business where required for problem resolution.
Ensuring tasks are planned and completed within agreed SLA's
To investigate and if possible, strive for first call resolution.
Obtain quotations for minor works and distribute to the relevant person to gain approval from finance.
Following up on any works in progress and where completed, obtaining report documentation or certificates for works carried out and filing accordingly.
Maintaining filed contractor information including up to date insurances and risk assessments, details of terms of contracts for external contractors.
Be a point of contact for welcoming visitors, clients, and contractors to the Head Office site.
Liaising with both internal and external teams to effectively organise pre-planned and reactive works at sites
To assist the wider team in carrying out new site mobilisations; building audits; including recording and actioning significant findings where required.
Job description
Job responsibilities
We are looking for someone who can.
Provide a Facilities Helpdesk function by managing incoming emails & logging calls ensuring the information / issue is sufficiently understood to pass on the details to the wider facilities team to resolve.
Have the ability to multi-task and manage a number of priority situations at one time.
Understand how to prioritise both reactive and planned tasks to ensure we maintain both clinical and equipment compliance for the business
Monitoring of the issues log and escalating items that are overdue to the wider team to ensure a satisfactory completion.
Responding and obtaining further information from the business where required for problem resolution.
Ensuring tasks are planned and completed within agreed SLA's
To investigate and if possible, strive for first call resolution.
Obtain quotations for minor works and distribute to the relevant person to gain approval from finance.
Following up on any works in progress and where completed, obtaining report documentation or certificates for works carried out and filing accordingly.
Maintaining filed contractor information including up to date insurances and risk assessments, details of terms of contracts for external contractors.
Be a point of contact for welcoming visitors, clients, and contractors to the Head Office site.
Liaising with both internal and external teams to effectively organise pre-planned and reactive works at sites
To assist the wider team in carrying out new site mobilisations; building audits; including recording and actioning significant findings where required.
Person Specification
Experience
Essential
- Whatyoullbring to the role:
- Proven experience in facilities or maintenance administration.
- Excellent communication and interpersonal skills, with the ability to liaise with colleagues at all levels, including clinical and non-clinical teams.
- Experience in coordinating routine and reactive maintenance tasks, ensuring compliance with health and safety regulations.
- Experience in managing external contractors and service providers, ensuring SLAs and KPIs are met
- Ability to work effectively within a team to achieve common goals.
- Proactive problem-solving skills, with a demonstrated ability to troubleshoot issues, identify root causes, and implement effective solutions swiftly and efficiently.
- Experience in using Microsoft Office
- Previous experience in using Facilities management software (CAFM)
Person Specification
Experience
Essential
- Whatyoullbring to the role:
- Proven experience in facilities or maintenance administration.
- Excellent communication and interpersonal skills, with the ability to liaise with colleagues at all levels, including clinical and non-clinical teams.
- Experience in coordinating routine and reactive maintenance tasks, ensuring compliance with health and safety regulations.
- Experience in managing external contractors and service providers, ensuring SLAs and KPIs are met
- Ability to work effectively within a team to achieve common goals.
- Proactive problem-solving skills, with a demonstrated ability to troubleshoot issues, identify root causes, and implement effective solutions swiftly and efficiently.
- Experience in using Microsoft Office
- Previous experience in using Facilities management software (CAFM)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
