Quality Governance Coordinator

Job summary

Were looking for a dedicated and enthusiastic individual to join our Clinical Governance team at CHEC. This role plays a vital part in ensuring that patient feedback and engagement directly influence the way we deliver safe, high-quality services. Youll be responsible for processing Clinical Governance data, producing reports, and supporting the organisations patient experience strategy. A key part of the role will be to develop innovative and inclusive ways to capture feedback, ensuring that patients, carers, and the public are involved in shaping our services. This is a unique opportunity to make a meaningful impact on the patient journey, working across our hospital sites and collaborating with colleagues, service users, and external partners to embed patient voices into everything we do.

Main duties of the job

Collect, collate, and analyse Clinical Governance data to produce clear, accurate, and meaningful reports. Support patient engagement activities, including real-time feedback, audits, and the 15 Steps Patient Challenge. Identify and overcome barriers to patient and carer involvement. Communicate effectively with patients, staff, and external partners, ensuring timely feedback and recommendations. Provide administrative support to the Clinical Governance team, contributing to reports for the Clinical Governance Steering Group. Work collaboratively as part of a supportive team, sharing knowledge and contributing to a positive working environment. Act as an ambassador for CHEC, upholding our values of Caring, Passion, Togetherness, Listening, and Focus.

About us

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services. CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).