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CHEC

Referral and Bookings Administrator

The closing date is 31 July 2025

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Job summary

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

Main duties of the job

CHEC are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough. As a Referral and Bookings Administrator, you will complete administrative tasks set by Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.

About us

CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£24,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1112697

Job locations

18D Fennel Street

Loughborough

LE11 1UQ


Job description

Job responsibilities

Provide comprehensive administrative support to healthcare professionals, managers, and staff members. To receive and process electronic referrals on SystemOne received through the referral service used for various contracts. To receive and process internal referrals in line with service level agreement criteria. To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks. To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager. To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text). Utilising SystmOne for patient referrals from various contracts. Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.

Job description

Job responsibilities

Provide comprehensive administrative support to healthcare professionals, managers, and staff members. To receive and process electronic referrals on SystemOne received through the referral service used for various contracts. To receive and process internal referrals in line with service level agreement criteria. To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks. To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager. To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text). Utilising SystmOne for patient referrals from various contracts. Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.

Person Specification

Experience

Essential

  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics
Person Specification

Experience

Essential

  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CHEC

Address

18D Fennel Street

Loughborough

LE11 1UQ


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer details

Employer name

CHEC

Address

18D Fennel Street

Loughborough

LE11 1UQ


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing Specialist

Ellie Stretch

ellie.s@chec.uk

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£24,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1112697

Job locations

18D Fennel Street

Loughborough

LE11 1UQ


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