Referral and Bookings Senior Administrator
CHEC
The closing date is 30 November 2024
Job summary
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Referral and Bookings Senior Administrator to join us as we continue to expand throughout the UK.
Main duties of the job
About the Role
We have an exciting opportunity for a Referral and Bookings Senior Administrator to join our team. Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times.
About us
About CHEC
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships.
We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Job description
Job responsibilities
We are looking for someone who can.
Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.
Manage team workload and set tasks for them to ensure skills are utilised and the team run efficiently.
Become a SystmOne mentor so staff can look for you for support and guidance.
Provide exceptional customer service to patients, visitors and staff members.
Pro actively look at clinic capacity and change appointment slots or add/remove clinics depending on demand.
Assist with the mobilisation of new contracts.
Lead team meetings and take minutes where required.
Prepare briefs to update senior management as required.
Organise/book meetings and events with attention to detail.
Job description
Job responsibilities
We are looking for someone who can.
Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.
Manage team workload and set tasks for them to ensure skills are utilised and the team run efficiently.
Become a SystmOne mentor so staff can look for you for support and guidance.
Provide exceptional customer service to patients, visitors and staff members.
Pro actively look at clinic capacity and change appointment slots or add/remove clinics depending on demand.
Assist with the mobilisation of new contracts.
Lead team meetings and take minutes where required.
Prepare briefs to update senior management as required.
Organise/book meetings and events with attention to detail.
Person Specification
Experience
Essential
- What youll bring to the role:
- Strong written and verbal communication skills
- Self-motivated induvial
- Problem solver
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience
Essential
- What youll bring to the role:
- Strong written and verbal communication skills
- Self-motivated induvial
- Problem solver
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
