Bookings Team Leader

Job summary

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Referral Hub Manager to join us as we continue to expand throughout the UK.

Main duties of the job

We are looking for someone who can: Ensure the smooth running of the Referral Bookings team. Ensure tasks are being monitored and processed efficiently. Ensure our services are set up appropriately on SystmOne/ERS to ensure referrals can be received. Review referral data and escalate concerns appropriately. Work alongside the quality team investigate incidents and complaints relating to Referral and Bookings Improve service quality by evaluating systems and devising new processes as appropriate.

About us

About CHEC Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.