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Patient Co-Ordinator

CHEC

The closing date is 20 November 2024

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Job summary

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

Main duties of the job

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

About us

Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.

Date posted

24 September 2024

Pay scheme

Other

Salary

£23,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1037510

Job locations

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


Job description

Job responsibilities

Meet & greet patients Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality

Job description

Job responsibilities

Meet & greet patients Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality

Person Specification

Experience

Essential

  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics
Person Specification

Experience

Essential

  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CHEC

Address

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer details

Employer name

CHEC

Address

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

For questions about the job, contact:

Resourcing Specialist

Malii Sharpe

malika.s@chec.uk

Date posted

24 September 2024

Pay scheme

Other

Salary

£23,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1037510

Job locations

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


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