Job summary
An
exciting opportunity has arisen for someone who enjoys working with people,
building relationships and is passionate about providing excellent care to our
patients.
The focus
of the role is working on our reception, being the first point of contact for
our patients. You will be responsible for meeting patients, taking inbound and
making outbound calls to patients about their appointments. You will perform
administration duties as they arise whilst following processes and procedures.
Main duties of the job
Meet & greet patients
Support patients and be first point of
contact
To maintain high standards of patient
care at all times, responding sensitively to patients who are emotional and/or
distressed
To provide advice to patients about the
services we provide which are available to them.
To use communication skills including
empathy, tact and reassurance in handling all call
To maintain a robust approach to data
quality and patient confidentiality
About us
Community
Health and Eyecare are an independent service provider that specialise in
Ophthalmology and Endoscopy services supporting the NHS. CHEC are an
established group of hospitals and community clinics across the UK. Our bespoke
state of the art surgical centres are a beacon of envy, providing end-to-end
care for our patients through NHS partnerships.
We have 5 core
values that we uphold through our employee and patient lifecycle to ensure a
pleasant experience for all. These are Caring, Passionate, Togetherness,
Listening and Focus, something that all our colleagues are expected to
naturally uphold here at CHEC.
Job description
Job responsibilities
Good communication
and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to
detail
Highly proficient in Microsoft Office and other
systems
The ability to learn and adapt to new internal
systems
Self-motivated and self-starter with the ability to
prioritise and schedule work independently
Approachable
and friendly manner to welcome our patients into our hospitals and clinics
Job description
Job responsibilities
Good communication
and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to
detail
Highly proficient in Microsoft Office and other
systems
The ability to learn and adapt to new internal
systems
Self-motivated and self-starter with the ability to
prioritise and schedule work independently
Approachable
and friendly manner to welcome our patients into our hospitals and clinics
Person Specification
Experience
Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Desire to provide the very best quality and safe patient care
- Good communication and strong interpersonal skills
- Excellent organisational skills and attention to detail
- Desire and willingness to develop in line with the framework and your personal development plan
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into the clinic
Person Specification
Experience
Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Desire to provide the very best quality and safe patient care
- Good communication and strong interpersonal skills
- Excellent organisational skills and attention to detail
- Desire and willingness to develop in line with the framework and your personal development plan
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into the clinic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
