Job responsibilities
Management of Service Delivery
- Actively manage pharmacy service delivery, making optimal use of resources available.
- Provide professional pharmaceutical leadership of the pharmacy service.
- Work with key stakeholders to market the department and raise a positive internal and external profile.
- Be responsible for ensuring that staff are appropriately trained/instructed in their responsibilities and provided with the necessary equipment to carry out their function.
- Support the development of Clinical Pharmacy team Standard Operating procedures and ensure they remain up to date and relevant. Support the inclusion of medicines optimisation guidance in over-arching HCL SOPs where required
- Ensure delivery of a pharmacy service to comply with organisation/practice policies and national standards.
- To lead the Senior Pharmacists and ensure they are supported in developing and delivering their specific objectives.
- Ensure that clear, safe protocols are in place for the prescribing of pharmaceuticals
- Lead developmental/education meetings for Clinical Pharmacists, and Pharmacy Technicians.
- Support the Head of Pharmacy to produce reports to evaluate and improve the Clinical Pharmacy service
- Understand, highlight and document risks, issues and actions, ensuring early identification and proactive mitigation where possible and ensuring concerns are escalated promptly.
- Develop and implement a thorough recruitment and induction process for all Clinical Pharmacists and Pharmacy Technicians
- Engage and where delegated lead on Clinical Pharmacy team meetings including the Clinical Pharmacy Forum, Senior Clinical Pharmacists meeting, Clinical meeting etc.
- Liaise with the Business Intelligence team and NWL IT team to create reports relevant to the pharmacy team (e.g. for SMRs, audits of Clinical Pharmacist consultations etc.)
- Oversee the production of the CP team rota on a quarterly basis
Human Resource Management
- Be responsible for the direct management of the Senior Pharmacists including providing supervision and oversight to the Senior Clinical Pharmacists and where needed directly to the Clinical Pharmacists they supervise
- Instigate, and be responsible for, performance management within the department.
- Continually review skill mix to be appropriate to service needs and professional standards in force at the time, reporting any deficits to the Head of Pharmacy with proposals for corrective action.
- Ensure that staff have adequate clinical supervision/mentorship and manage any poor performance actively with the organisations policies and procedures framework.
- Ensure that staff are aware of legal requirements and the Code of Ethics of the Royal Pharmaceutical Society and monitor their compliance.
- Ensure that all organisations policies and procedures are adhered to at all times.
- Support the Head of Pharmacy to recruit, develop and motivate staff to ensure they can and do perform well in their job, contribute towards improvements to the service and achievement of the organisations/PCNs objectives.
- Implement new ways of working and ensure liaison with PCNs.
Clinical Governance
- Lead on and support safe prescribing across the borough, ensuring the PCN Pharmacists operate within their competencies.
- Ensure the organisation is compliant with and an evidence portfolio demonstrates compliance with the medicines management related standards developed by the Care Quality Commission.
- Ensure practice is evidence based, shared, and, wherever possible, patient focussed.
- Ensure that user views are accounted for in the planning and implementation of service delivery.
- Implement and monitor national initiatives and directives.
- Ensure errors, complaints and incidents are managed within the organisations guidelines.
- Develop audit processes within the department to ensure that all legal, professional and service requirements are met
- Produce reports on activity, audits, delivery etc. as delegated by the Head of Pharmacy
- Support the education and training of the team including delivering training, developing training programmes for student pharmacists and identifying team need for training for escalation to the Head of Pharmacy
Communication
- Ensure appropriate and timely responses to all relevant correspondence.
- Contribute to weekly bulletin as appropriate and company website when required
- Act as a key member of the team to support effective communication and stakeholder management both internally and externally.
- Operate in a highly political and sensitive environment.
- Communicate information and issues, including briefings and reports to the Head of Pharmacy
Financial Management
- Support budgeting, forecasting and tracking spend of activities; ensuring that appropriate justification exists, and that authorisation has been granted for all expenditure. Supporting the development of business cases for resourcing and project expenditure.
- Continually strive to deliver business and function outcomes, ensuring value for money and greater efficiency.
- Contribute to the financial delivery of services, ensuring they are cost effective and delivered on time.
- Supply relevant information to the finance function required for effective financial management including Activity reports which trigger payments.
- Support delivery of the annual NWL Medicines Management Enhanced Scheme (MMES), promoting cost effective switches and awareness of GP prescribing budgets to clinical pharmacists
- Maintain records that might support financial reconciliation
- Support payroll reconciliation for the Clinical Pharmacy team
- In cooperation with the finance function maintain proper financial records relating to activity payments and medical equipment purchase and all income and expenditure.
Research & Development
- Actively participate in borough wide Clinical Audit, research and development. Support and encourage other pharmacy staff in this area and liaise with other specialties/departments as necessary.
- Establish an appropriate audit and feedback tool for evaluation and development of services in liaison with service users
Policy & Service Development
- Propose changes to own area of work, informing policy and making recommendations for more effective delivery.
- Contribute to the review and development of policy and service development
- Advise and actively engage with the standing up of Federation wide services and projects that may require Clinical Pharmacy input e.g. Vaccination clinics etc.
- Represent the Clinical Pharmacy team as lead for specific HCL/CLH wide projects as delegated by the Head of Pharmacy
- Represent the HCL Clinical Pharmacy team to internal and external organisations as delegated by the Head of Pharmacy e.g. PCN Board meetings, NWL wide meetings etc.
- Support delivery of the Network DES contract including producing reports for the ICS, upskilling the CP team to deliver SMRs, chronic disease management etc.
