Pharmacy Technician

Job responsibilities

Support the role of the Clinical Pharmacist at PCN level on the delivery of medicines management in the general practice model

Delivering pharmacy related aspects of the Network DES such as medicines optimisation aspects of the Investment and Impact

Carry out medicines switches in GP practices in line with practice and CCG agreed specific protocols reviewing patients records; amending records and informing patients

Carry out housekeeping whilst in patient records e.g. dose optimisation and medicines synchronisation

Improve prescribing processes in general practice

Promotion of electronic repeat dispensing and online ordering

Report on key performance indicators for CPGP to demonstrate added value for patients and general practice in accordance with NICE guidance

Use and maintain information systems and databases relevant to the position including incident reporting, medicines optimisation, prescribing data, cost savings and patient outcomes

Work closely with GP practices and the Senior Clinical Pharmacists

Participate in practice meetings, patient participation groups, and other meetings to improve engagement of the role of pharmacy technician within the CPGP model and to promote issues relevant to prescribing and medicines optimisation

Liaise with other pharmacy stakeholders e.g. ICB Pharmacy team, community pharmacy, and hospital pharmacy teams.

Support Medicines Optimisation and the delivery of the Medicines Optimisation strategy

Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the Data Protection Act; Caldicott Guidelines and the Confidentiality Code of Conduct

To be responsible for the organisation, planning and of own workload to meet set deadlines

To utilise SystmOne, the GP practice clinical systems to conduct prescribing audits

To undertake, participate and share the outcomes of clinical audits to facilitate improvement and changes in practice

As instructed by the ICB Pharmacist, ensure that all major MHRA drug alerts, where appropriate and within level of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result

To assist in the monitoring of prescribing expenditure at individual practice level and propose changes to ensure containment within identified resource

To undertake learning and development to ensure the required knowledge and skills for practice based work

To carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change

To carry out pertinent tasks associated with COVID-19 vaccine management such as ordering vaccine and record keeping as appropriate.

Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the organisation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Qualifications

Essential

• GPhC-accredited course, GPhC-recognised qualifications or a GPhC approved apprenticeship pathways.

Skills and Abilities

Essential

• Excellent communication skills, both verbal and written Good IT skills
• Good organisational skills
• Ability to work under pressure in a busy environment
• Ability to work as part of a team
• Able to plan, manage, monitor, advise and review general pharmaceutical care programmes for patients across core areas, including disease states/long term conditions.
• Uses skills in a range of routine situations requiring analysis or comparison of a range of options.
• Recognises priorities when problem-solving and identifies deviations from normal pattern and is able to refer to pharmacists/ senior pharmacists or GPs when appropriate.
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Involves patients in decisions about prescribed medicines and supporting adherence as per NICE guidelines.
• Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.
• Demonstrate understanding of, and contributes to, the workplace vision
• Engages with Patient Participation Groups (PPGs) and involves PPGs in development of the role and practices.
• Demonstrates ability to improve quality within limitations of service
• Reviews yearly progress and develops clear plans to achieve results within priorities set by others.
• Demonstrate ability to motivate self to achieve goals
• Promotes diversity and equality in people management techniques and leads by example
• Demonstrate understanding of the implications of national and local priorities for the team and/or service and manage the team through these changes
• Demonstrate understanding of the process for effective resource utilisation
• Demonstrate understanding of, and conforms to, relevant standards of practice
• Demonstrates ability to identify and resolve risk management issues according to policy/protocol
• Follows professional and organisational policies/procedures relating to performance management

Registration

Essential

• Mandatory registration with General Pharmaceutical Council (GPhC)

Experience

Essential

• Recent previous experience within comparable role in General Practice
• Previous experience working within a patient facing role
• Experience of prescribing/clinical systems such as SystmOne

Interpersonal Skills

Essential

• Excellent interpersonal, influencing and negotiating skills
• Excellent written and verbal communication skills
• Demonstrates the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
• Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICBs)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).