Job summary
General Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.
Main duties of the job
Improving patient access and releasing highly qualified staff to concentrate on treating and managing patients with more complex conditions
Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting
times; supporting patient experience by translating or reiterating information from the GP
Have a positive impact on retention and job satisfaction
Reduce time spent by GPs on managing correspondence
About us
Central London Healthcare CIC (CLH) is the GP Federation covering the Central London CCG area. The organisation supports 33 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 33 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.
Job description
Job responsibilities
Check and monitor the practice incoming emails that are received in the NHS Email account, responding to patient
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Job description
Job responsibilities
Check and monitor the practice incoming emails that are received in the NHS Email account, responding to patient
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Desirable
- Knowledge of EMIS web clinical system
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Skills & Abilities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policies and procedures
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Desirable
- Knowledge of EMIS web clinical system
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Skills & Abilities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
