Digital and Transformation Lead

Job description

Job responsibilities

The Digital and Transformation Lead will be an integral part of the development and delivery of an improved digital offer across the PCNs within the federation. They will manage projects from initiation to closure, including design, planning, execution, control, transition, and transfer. As every project we deliver is different, the postholder will be required to flex skills to drive each individual project forward. They will closely monitor and update project schedules and budgets, prepare progress reports, progress action points, control risks and issues and liaise with key stakeholders. The role requires an enthusiastic and motivated individual who pays particular attention to detail; you will have an excellent understanding and experience of the project lifecycle and the need for project management frameworks. You must be a team player, be able to prioritise and manage a diverse workload within tight deadlines, be confident at liaising with stakeholders at all levels and have excellent analytical skills. The post holder will be working closely with other teams within the federation such as training and operations with a wide range of stakeholders to ensure the smooth transition of projects into Business as Usual. Key Areas of Responsibility Plan, manage and review the project monitoring milestones and outcomes using PRINCE2 based PMO standards, and ensure the required reports, in the defined format, are submitted within the given timescale. Responsibility of delivering project outcomes on target date and within budget constraints. Monitoring and managing project risks that threaten the outcome of projects. Reporting status of projects and risks or failures to the Programme / Project Board or other relevant governance structure. Provide expert advice to the organisation and other stakeholders in relation to Programme and Project Management, processes, and procedures. Build and maintain effective programme and project teams, providing appropriate development opportunities and support. Assess opportunities, new methods, products, or developments, formulating and agreeing proposals with stakeholders that will contribute to or enable overall improvements in Informatics services, systems, or processes. Develop, agree, and implement policies, procedures, and processes to ensure that the primary care informatics agenda meets national, regional, and local clinical, business, governance, safety, and mandatory needs. Work closely with clinicians and managers to ensure alignment of transformational programmes with the delivery of strategic objectives, including the achievement of financial balance. Strategic Research, develop and use networks for ideas, developments and concepts that may help in achieving project objectives in partnership within the organization and with partners and third-party suppliers. Contribute to the development and implementation of the PCN Digital Strategy and policies for the organization, ICP and ICS as agreed. Lead on the development of business cases for Digital Projects within the organisation, working with project managers and sponsors to promote good practice and improve quality. Co-ordinate option appraisals and scoping studies, assess the level of strategic fit of proposed projects, and prepare or contribute to project & programme documentation in line with Prince 2, Agile and MSP methodologies as agreed. Maintain an awareness of Digital trends and national and local Digital strategy, developments, and requirements. Develop and maintain a good overview of national and local policies, issues and developments relating to digital. Responsible for implementing Digital Strategies, through the planning and development of systems and facilities in response to business and user needs. Assess the costs and potential benefits of the new approaches considered and ensure effective change management in support of implementation. Understand the policy environment, taking an overview of national and regional initiatives and developments. Identify opportunities to put in place services and technologies that will improve the experience for patients and enable clinicians and other staff to operate safely and effectively. Produce full business case documents and options appraisals for multiple organisations digital programmes and advise PCNs on Digital Strategic issues. Programme Management and Service Development Take the lead on key programmes, and lead others in the delivery of specific projects. This may also include strategic re-design programmes, involving the initiation and review of services, and making recommendations about the configuration of services. Lead on the development of business cases for Digital Programmes and Projects, working with project managers and sponsors to promote best practice and improve quality. Ensure, with Project Managers, the managed closure and handover of projects to business as usual services. Take responsibility for planning and documenting of agreed projects, activities, stages, and work streams within the Digital Programme. Oversee the change management aspects of local health community-wide projects, ensuring delivery of change and that benefits realisation processes are working effectively. Support the individual Project Boards and other programme management meetings by drawing up agendas, producing or collating supporting papers, overseeing production of minutes and initiating follow-up actions. Produce regular and ad-hoc exception reports for the Project Board, Trust Board, and other stakeholders, highlighting project progress against plans, risks, and issues. Carry out project activities as appropriate, which might include producing detailed plans, resource scheduling, collating requirements, procurement activities, evaluating products and services, defining, and coordinating system testing, and conducting post-implementation reviews. Apply highly specialised skills and knowledge to deliver service improvement and project management objectives. Support corporate departments and other internal/external stakeholders in the development and delivery of service improvement projects to improve patient safety, service quality and resource utilisation. Work closely with GP and practice staff, and other organisations, to capture current business processes and define future ways of working. Where possible, utilise the LEAN and/or other recognised service improvement methods. Business and Governance Ensure that all corporate governance, compliance, and risk requirements are fulfilled through the various projects and programmes, reporting risks and issues to the appropriate Programme/Project Boards. Contribute to on-going programmes of work such as information governance, information security, data quality and audit. Ensure the ongoing use of a Project document management system by all relevant Project team members and compliance with agreed project standards. To provide overall expertise, advice and guidance on project and programme management to the organisation and to project managers and provide project assurance to specified projects or service developments as required. Ensure compliance with industry standard best practice processes and relevant policies by members of programme and project teams. Customer, Supplier and External Engagement Present project plans and progress to small and large groups and individual staff and other relevant parties at all organisational levels and across a range of professions, both formally and informally. Develop and maintain effective working relationships with suppliers of systems and services, and manage external contractors engaged on Programmes and Projects. Lead and participate in local, regional, and occasionally national meetings and events, as appropriate. Communicate effectively with customers at every stage of the project in a variety of formats so the customer is fully informed of the progress of the project at each stage of the project/programme and to overcome barriers to understanding and information interpretation. Represent the federation and PCNs in meetings and discussions with NHS organisations and system suppliers on issues relating to digital projects. Financial Develop Business cases, project briefs, costs schedules and Benefits Realisation profiles for all relevant programmes and projects. Provide budget and financial assurance on programmes and projects within the Informatics Portfolio, ensuring value for money from Informatics resources. Negotiate and manage system support contracts and Service Level Agreements for new systems with external suppliers and monitor associated budgets. Hold, manage and performance monitor individual programme/project budgets, monitoring costs and expenditure and realised benefits as the work progresses. Leadership and Management Matrix manage staff from partner organisations, internal teams, customers, and third-party suppliers as a coherent Programme/Project Teams, to ensure delivery of personal, team and organisational objectives. Advise and support project managers on developing and completing project documentation, including project initiation documents, project plans, resource plans, risk, and issues logs. Direct, lead and motivate staff working on programmes and projects to ensure a high standard of professionalism, efficiency, and effectiveness in the delivery of these services, ensuring that activity is fully aligned to the CLH business.

Person Specification

Experience

Essential

• Evidence of continuing professional development
• Evidence of specialist knowledge and expertise and experience
• in programme and project management, service improvement
• and transformation
• Specialist knowledge to include an understanding of how a
• programme is structured and delivered through projects and
• people
• Knowledge of governance structures and how their hierarchy
• integrates to support the delivery of a large programme of work
• Track record of delivery of digital projects or system
• implementation to defined standard, on time and within budget
• Evidence of effective digital/IT supplier management
• Evidence of successful identification and deployment of best
• practice in respect of Programme and Project Management
• Experience of working collaboratively across organisational and
• administrative boundaries
• Experience of developing and presenting business cases,
• briefings, and reports to a range of diverse audiences including
• at Board level
• Experience of managing complex or contentious issues
• Experience of designing and implementing change delivery
• teams from staff in multi disciplinary backgrounds
• Experience of successful delivery across the full project lifecycle,
• including scope and design, project planning, risk and issue
• management, and benefits realisation

Desirable

• Knowledge of Primary Care and Clinical Commissioning
• environment
• A clear understanding of improvement techniques and
• opportunities for clinical redesign enabled by effective use of
• technology
• Extensive experience of operating at senior level within a large
• organisation, including staff and budget management

Qualifications

Essential

• Masters degree or equivalent
• PRINCE2 Practitioners and/or Managing Successful Programmes
• (MSP) qualification

Desirable

• Management qualification (e.g. MBA, DMS)

Communication

Essential

• Excellent written communication skills with the ability to
• produce and present reports to clinical and senior management
• level audiences, often in relation to complex or contentious
• subject matter
• Highly developed oral communication skills, ranging from 1:1
• discussions, formal presentations, and effectively chairing
• Programme and Project meetings
• Exceptional negotiating skills with the ability to influence others

Specific

Essential

• Ability to travel between locations across the federation (GP
• Practices in Central London)

Skills & Abilities

Essential

• Strong stakeholder management skills, with the ability to engage
• staff in all disciplines and at all level
• Advanced facilitation skills to bring others together in support of
• effective delivery of shared outcomes
• Ability to lead transformation by defining and implementing
• information and IT solutions in support of delivery of effective
• healthcare
• Financial management skills and the ability to define and deliver
• cost improvement programmes
• Highly developed analytical skills and the ability to understand
• and evaluate complex information
• Strong planning skills with the ability to work to strict deadlines
• Ability to work independently and on own initiative, with limited
• supervision
• Ability to draw on skills, experience, and knowledge to evaluate
• competing evidence, and advise on a range of complex options

Personal & People Development

Essential

• Demonstrate a commitment to undertake further training and
• development as agreed with line manager
• Self-motivated with the ability to motivate and empower others
• to achieve specific goals
• Ability to train others on project management and service
• improvement techniques
• Transformational leadership skills based both on theory and
• practical experience
• Demonstrable record of successful management and leadership
• of large teams
• Drive, passion, and enthusiasm, with the ability to energise,
• persuade and influence others effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthcare Central London Ltd

Address

1b Harewood Row

London

NW1 6SE

Employer's website

https://www.centrallondonhealthcare.co.uk/ (Opens in a new tab)