Healthcare Central London Ltd

Care Coordinator

Information:

This job is now closed

Job summary

Care Coordinators play an important role within a PCN (Primary Care Network) to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care. There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.

Main duties of the job

To provide services to patients of Central London GP practices, by working within a Single Point of Access, to offer administrative support.

About us

Central London Healthcare CIC (CLH) is the GP Federation covering the Central London CCG area. The organisation supports 34 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 34 General Practice members. Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent. Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment. We look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).

Details

Date posted

24 November 2022

Pay scheme

Other

Salary

£28,837 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0121-22-7926

Job locations

Capital House

25 Chapel Street

London

NW1 5DH


Job description

Job responsibilities

To provide administrative support for services within the Single Point of Access.

This includes:

- Responding to and resolving patient, referrer and service provider queries via telephone, email, PATCHS and instant message.

- Checking referral documents for appropriateness.

- Shortlisting appropriate service providers and contacting patients to book them in.

- General administrative support.

- Onboarding and referring patients to appropriate services.

See the attached job description, for more details.

Job description

Job responsibilities

To provide administrative support for services within the Single Point of Access.

This includes:

- Responding to and resolving patient, referrer and service provider queries via telephone, email, PATCHS and instant message.

- Checking referral documents for appropriateness.

- Shortlisting appropriate service providers and contacting patients to book them in.

- General administrative support.

- Onboarding and referring patients to appropriate services.

See the attached job description, for more details.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

  • - Computer literate, able to use email, the internet and web searches as standard applications and databases.
  • - Excellent communication skills, both verbal and written.
  • - Numerate and literate, able to supply reports as required.

Desirable

  • - Has, or can show capacity to develop, a good knowledge of primary care and local services.
  • - Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme.

Personal Attributes

Essential

  • - This role requires someone with a mature outlook, with a willingness to learn and work as part of team as well autonomously.
  • - Participate in any training programme implemented by the organisation as part of this employment.
  • - Solution focused and able to work to service specifications and targets.
  • - Ability to deal with challenging and vulnerable people and having the emotional resilience to manage difficult and upsetting conversations where necessary.
  • - Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
  • - Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information.

Experience

Essential

  • - At least 1 years experience of working in a customer service orientated environment.

Desirable

  • - Experience of working in Primary Care.
  • - Excellent SystmOne skills.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

  • - Computer literate, able to use email, the internet and web searches as standard applications and databases.
  • - Excellent communication skills, both verbal and written.
  • - Numerate and literate, able to supply reports as required.

Desirable

  • - Has, or can show capacity to develop, a good knowledge of primary care and local services.
  • - Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme.

Personal Attributes

Essential

  • - This role requires someone with a mature outlook, with a willingness to learn and work as part of team as well autonomously.
  • - Participate in any training programme implemented by the organisation as part of this employment.
  • - Solution focused and able to work to service specifications and targets.
  • - Ability to deal with challenging and vulnerable people and having the emotional resilience to manage difficult and upsetting conversations where necessary.
  • - Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
  • - Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information.

Experience

Essential

  • - At least 1 years experience of working in a customer service orientated environment.

Desirable

  • - Experience of working in Primary Care.
  • - Excellent SystmOne skills.

Employer details

Employer name

Healthcare Central London Ltd

Address

Capital House

25 Chapel Street

London

NW1 5DH


Employer's website

https://www.centrallondonhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Healthcare Central London Ltd

Address

Capital House

25 Chapel Street

London

NW1 5DH


Employer's website

https://www.centrallondonhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Manager

CLH.Recruitment@nhs.net

Details

Date posted

24 November 2022

Pay scheme

Other

Salary

£28,837 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0121-22-7926

Job locations

Capital House

25 Chapel Street

London

NW1 5DH


Supporting documents

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