Customer Relations Manager

Job description

Job responsibilities

About the role

This is a new role where you will support the Head of Strategy and Pathways in developing opportunities for business growth. It is a role where you will have the opportunity to develop your career and create a real impact in growing company. The key elements of your role will include;

Have a lead role in the generation of referrals into the service.

To develop new relationships and build on / leverage existing relationships with key stakeholders within Local Authorities, ICBs, NHS Trusts and Provider Collaborative pathways.

Work with the Head of Strategy and Pathways and Clinical Pathways Manager in implementation and delivery of the departmental and organisational growth strategy, including identification of potential new opportunities.

Support market and competitor mapping to understand and monitor the landscape to ensure Care in Mind maintains an advantage and to identify market gaps.

Supporting the clinical and residential MDTs in management of placement commissioning issues and business defence.

Support development and implementation of departmental activity reports by ensuring that all information on the CRM system is accurate and complete.

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Additional Information:

Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to an basic DBS check.

We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

We reserve the right to close the advert early, should we appoint a suitable candidate.

Please note that we do not hold a licence to offer sponsorship. You will need to have the appropriate visa in place to work the required hours.

Person Specification

Qualifications

Essential

• Evidence of relevant continuous professional development

Desirable

• Degree in a business related discipline

Experience

Essential

• Successful prior experience of a business development / relationship management role
• Previous experience of working with a CRM system

Desirable

• Relevant experience in a health or social care environment
• Previous management experience
• Prior involvement in bids and tenders processes

Skills & Abilities

Essential

• Professional, calm and efficient manner
• Excellent communication and interpersonal skills
• Ability to effectively develop, manage and leverage relationships with internal and external stakeholders
• Solid understanding of business development systems and processes
• Problem solving skills and ability to respond to unexpected demands
• Ability to work on own initiative and organise own workload without supervision, working to tight and often challenging timescales
• Ability to take decisions on difficult and contentious issues
• Excellent communication skills
• Excellent written English and grammatical skills
• Good numeracy and literacy skills
• Competent with MS Office
• Competent use of CRM system
• Flexible, co-operative and a supportive team player
• Have access to a vehicle for work purposes with the ability to travel to the sites within the Care in Mind portfolio

Desirable

• Knowledge and understanding of NHS and Local Authority structures and processes, including commissioning, placement and tendering

Special Requirements

Essential

• An ability to work from home where necessary - Effective Wi-Fi connection, suitable working space.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care In Mind

Address

Hope House

Hercules Office Park, Unit B2

Cheadle Heath

SK30UX

Employer's website

https://www.careinmind.co.uk/ (Opens in a new tab)