Residential Services Manager

Job description

Job responsibilities

We are currently recruiting a Residential Services Manager to support our homes in the north and south hub regions (Northwest and Yorkshire). Your role will be to support our Registered Managers with their services and development. You will oversee the induction process for new managers and provide line management to existing managers ensuring supervisions and appraisals are completed and that staff have ongoing development. You will act as a consistent role model to managers ensuring they are managing pressures in their services and work alongside the Deputy and Head of Residential to deliver outstanding services.

Your key duties will include;

• To ensure the team of Residential Managers are supervised in accordance with the companys policies and empower the managers to develop themselves and their services.
• To ensure that safeguarding, investigation, and disciplinary procedures are managed fairly and confidentially in conjunction with the Head and Deputy of Residential Services and the People services team.
• To complete all duties as required as a safeguarding support to the hub area in which you work as directed by the safeguarding lead.
• To oversee the appropriate management of complaints and ensure lessons are learnt from the experiences and changes are made going forward to minimise further complaints.
• To provide comprehensive operations, governance reports and action plans, ahead of monthly meetings to the Head of Residential Services. To attend meetings when required to discuss the reports in detail, outlining actions taken and implementation going forwards.
• To chair the Residential Managers meetings in the absence of the Deputy Head of Residential services, distributing company practice and procedures, sharing best practice ideas, and creating a vision of direction for improvement.
• To oversee CQC inspection visits and support the Residential Managers during this process
• To complete the requirements as a Registered Manager for all new homes within the hub location that you work until a newly appointed manager has completed their probationary period.
• To oversee the production of staff rotas, ensuring that all Managers are producing effective rotas according to budget allocation on a weekly basis
• To work collaboratively with the Quality Assurance department for all audits within the residential homes and to ensure action plans are met by the residential managers from any audits carried out.
• To work collaboratively with the People Service department and attend weekly HR meetings for homes you are responsible for and create action plans for Registered Managers and review set actions.
• To visit services and to complete a property inspection report with the Estates and Technology department. To be responsible for returning properties to a high standard when leases end and ensure all actions allocated to the Registered Manager have been completed prior to service handover.
• To attend the referrals meeting on a weekly basis working collaboratively with the Business Development department and clinical services in reviewing occupancy levels, ensuring appropriate matching of young people within the home and according to staffing models. To carry out referral assessments as required.

You will work in a hybrid manner as allocated by your manager over a 37.5 hours per week, Monday to Friday.

Person Specification

Qualifications

Essential

• Professional qualification in either health or social care
• Evidence of continuing professional development

Desirable

• Management and leadership qualification level 5

Experience

Essential

• An understanding of mental health and CQC registration
• Experience of working within Mental Health Services
• Previous people management experience
• Experience of improving service performance and maintaining that performance within a rapidly changing environment

Desirable

• Experience in the operational management of a Mental Health service or a Health and Social care environment

Skills & Abilities

Essential

• Team management skills to lead and inspire a motivated and skilled team that consistently delivers or exceeds on its individual and team goals.
• Able to manage operations effectively.
• Understanding of and able to successfully manage delivery methods in mental health.
• Strong personal beliefs and values that match that of Care in Mind.
• Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
• Demonstrate a person-centred approach to customer service.
• Well versed in risk management and mitigation.
• IT literate with experience of working with Microsoft office applications.
• Ability and willingness to travel to other sites as required
• A willingness and ability to work flexibly
• Access to a vehicle for work purposes
• An ability to work from home where necessary - Wifi connection, suitable working space.
• Hold a full UK driving licence

Other

Essential

• We will expect your values and behaviours to mirror those of Care in Mind, as illustrated on page 2 of this job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care In Mind

Address

Hope House

Unit B2, Hercules Business Park

Cheadle Heath

SK30UX

Employer's website

https://www.careinmind.co.uk/ (Opens in a new tab)