General Manager

Job description

Job responsibilities

The following describes the key responsibilities that the postholder will deliver and/or work towards delivering after supported ongoing development.

General Manager responsibilities:

Ensure all YHN contracts and services are run efficiently and effectively.

Provide support to PCNs and practices as required and agreed.

Lead and influence PCNs and practices into new ways of working together at scale, influencing and supporting change.

Ensure an effective flow of work for the Board and its Committees.

Ensure compliance with the various legislative and regulatory requirements affecting the organisation and its activities.

Ensure routine day-to-day work is managed efficiently and effective office systems are established, maintained and regularly reviewed.

Manage process and contribute to development of annual plans/reports budgets and targets.

Is the CQC Nominated individual for the organisation

Manage YHN within agreed budgets.

Monitoring Business Targets and Planning

Maintain sound market awareness and be proactive in identifying new opportunities for organisational development and growth.

Prepare and submit Bids on behalf of the organisation.

Manage contracts and ensure that all requirements and KPIs are fulfilled within the agreed framework for the contract.

Work closely with the Board Chair to monitor performance against business objectives and targets.

Contribute to the formulation and dissemination of annual plans, monitor their implementation and make appropriate changes within areas of responsibility.

Administration Management (with support)

Ensure YHN services are effectively managed on a day-to-day basis.

Develop and monitor administrative systems.

Allocate work to staff, to ensure efficient, timely response and task delivery.

Manage the day-to-day use of Information Technology, including managing the website and IT services including liaising with suppliers.

Support staff and have regular meetings with staff members.

Ensure website is updated regularly.

Finance

Oversee budgetary management and production of management accounts and financial reports.

Oversee YHN bank account & cash flow.

Ensure continued development of financial policies and procedures to safeguard effective financial system management.

Manage contracts, tendering arrangements and ongoing relationships with suppliers.

Committee Administration

(A) Governance

Manage effective and efficient servicing of meetings of the Board, its Committees, Profession Specific Boards and other associated groups.

Co-ordinate working groups and/or committees to ensure effective outcomes in line with agreed objectives and resources.

Prepare agendas as required.

Prepare minutes to an agreed timetable.

Prepare quarterly activities, registration reports and other papers for Board and Committee meetings.

Establish and maintain effective systems for monitoring performance against agreed targets.

Produce quarterly/periodic monitoring and KPI reports for the CCG or as required.

(B) Complaints, Conduct and Competence processes

Maintain systems and procedures for dealing with complaints, conduct and competence work.

Manage administrative processes associated with complaints, conduct and competence work, including arranging panels and hearings as required.

Human Resource Management

Provide supportive and effective leadership of staff within areas of responsibility.

Ensure recruitment, management, training, development and appraisal of staff is undertaken effectively within areas of responsibility.

Ensure current employment, equal opportunities and health and safety legislation, together with good practice, are consistently applied within areas of responsibility.

Public Relations

Prepare articles for the YHN website and produce regular communication for all YHN stakeholders in liaison with the Executive Chair.

Manage production of publicity leaflets and other publicity material.

Represent YHN at professional/public events as required.

Person Specification

Qualifications

Essential

• Degree or equivalent
• Evidence of continued professional development
• Business & Finance qualification or an equivalent degree would be an advantage

Experience

Essential

• minimum of 2 years experience managing day-to-day operations and developing and implementing effective and efficient office systems.
• A minimum of 2 year experience managing budgets, preparing cash flow projections and analysing statistical data
• Experience preparing Board & Committee papers in a timely manner
• A proven record of managing and motivating staff
• Experience in commissioning and managing work by external suppliers
• Knowledge of Corporate Governance
• An understanding of Primary Care
• Knowledge of Risk Management
• Good knowledge and understanding of HR policies & procedures
• Understanding and commitment to equality and diversity

Desirable

• Knowledge of health promotion strategies.
• Knowledge of local and national health NHS policies & issues within the local area

Skills and Aptitude

Essential

• Knowledge of Primary Care
• Leadership skills
• Communication skills
• Business Planning and Administration
• Business improvement, expansion and innovation, including bid writing
• HR management skills
• Teambuilding skills
• The ability to motivate and mentor
• Forecasting and strategic management
• Project Management
• Negotiation Skills
• Operational Management
• Building and Maintaining relationships
• Financial analysis and budgeting
• Performance analysis, attention to detail and accuracy
• Risk management
• Patient focus and service
• Change-management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Network

Address

Windsor House

Cornwall Road

Harrogate

North Yorkshire

HG1 2PW

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)