Job summary
We are seeking an experiencedInformation Technology (IT) Quality Managerto join our quality systems tea. This role is critical in maintaining compliance, managing risk, and supporting continuous improvement within our IT infrastructure. You will work closely with software development, validation, and operational teams to uphold best practices in IT quality assurance, validation, and compliance.
Main duties of the job
Key Responsibilities
To implement, monitor, and continuously improve the quality management systems specifically for IT needs and to provide assurance on quality outputs from IT systems and projects across the business.
Work closely with software developers to implement best practices forsoftware quality assurance SQAandchange management
Leadincident management, including investigation, root cause analysis, trend analysis of IT-related quality issues.
OverseeCorrective and Preventive Actions CAPA, ensuring timely identification and resolution of quality concerns.
Conductinternal auditsand support external audits, ensuring compliance with relevant quality and regulatory standards.
Collaborate with cross-functional teams, including IT, Quality Assurance, and Project Management, to drive a culture of continuous improvement.
Maintain and improveIT quality management systems QMS, ensuring documentation is current and effective.
About us
At TDL we offer a variety of excellent staff benefits including
Training and development opportunities supporting professional development
Annual performance related salary review
As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
Discounted gym membership we have a corporate gym membership scheme with Better Gyms
Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians
Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter
Permanent Health Insurance and Death in Service Cover
Life Assurance providing salary continuation for long term illness (six months qualifying period)
Employee Assistance Programme supporting staff wellbeing
Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket
Perkbox Access to additional staff perks and benefits such as high street discounts
Company Pension Scheme company and staff contributions which increase with service
Competitive annual leave allowance-23 days
Flexible working hours 40 hours standard working week
Job description
Job responsibilities
This roles function is to ensure overall quality assurance of the IT systems across the business.
It is to implement, monitor, and continuously improve the quality management systems specifically for IT
needs and to provide assurance on quality outputs from IT systems and projects across the business.
It is to oversee these departmental quality activities and systems in accordance with appropriate
regulatory and accreditation bodies (e.g. UKAS, MHRA, GXP)
This role will also involve a focus on ensuring the quality aspects of in-house software development,
which have some different aspects from routine laboratory quality management.
Main Duties:
To include, but not be restricted to, the following duties:
1. To implement, maintain and continuously improve, the Quality Management System in the
department, for all IT activities and outputs.
2. To implement and maintain the Group Quality Policy as directed.
3. To prepare, implement, and review the IT Quality Manual and quality processes.
4. To ensure identification of quality objectives and indicators, including formulating a plan for
achieving these.
5. To measure and monitor quality objectives and indicators.
6. To ensure QA processes and QC plans are implemented and monitored (e.g. for verification of
change, system testing, results issuing monitoring)
7. To ensure risks associated with IT activities and outputs are raised and managed
appropriately in accordance with the Group Risk Policy.
8. To be responsible for planning, organising and executing an effective departmental audit
schedule.
9. To organise and lead departmental Quality meetings and Annual Management Review.
10.To ensure all departmental staff are trained and competent in all relevant Quality Management
processes.
11.To ensure compliance and maintenance of document control system for the department.
Job description
Job responsibilities
This roles function is to ensure overall quality assurance of the IT systems across the business.
It is to implement, monitor, and continuously improve the quality management systems specifically for IT
needs and to provide assurance on quality outputs from IT systems and projects across the business.
It is to oversee these departmental quality activities and systems in accordance with appropriate
regulatory and accreditation bodies (e.g. UKAS, MHRA, GXP)
This role will also involve a focus on ensuring the quality aspects of in-house software development,
which have some different aspects from routine laboratory quality management.
Main Duties:
To include, but not be restricted to, the following duties:
1. To implement, maintain and continuously improve, the Quality Management System in the
department, for all IT activities and outputs.
2. To implement and maintain the Group Quality Policy as directed.
3. To prepare, implement, and review the IT Quality Manual and quality processes.
4. To ensure identification of quality objectives and indicators, including formulating a plan for
achieving these.
5. To measure and monitor quality objectives and indicators.
6. To ensure QA processes and QC plans are implemented and monitored (e.g. for verification of
change, system testing, results issuing monitoring)
7. To ensure risks associated with IT activities and outputs are raised and managed
appropriately in accordance with the Group Risk Policy.
8. To be responsible for planning, organising and executing an effective departmental audit
schedule.
9. To organise and lead departmental Quality meetings and Annual Management Review.
10.To ensure all departmental staff are trained and competent in all relevant Quality Management
processes.
11.To ensure compliance and maintenance of document control system for the department.
Person Specification
Qualifications
Essential
- Bachelors degree in computer science or equivalent
- experience.
- Qualification in Quality Management or equivalent.
Experience
Essential
- Minimum of three years experience in IT
- Minimum of three years experience in Quality Assurance /
- Management
- Experience of Regulatory or Accreditation based audits and
- assessments.
- Experience with software QA tools and processes
- Understanding of software development testing strategies
- desirable (unit, integration, regression testing and other
- methods).
- IT Quality Assurance / Engineer experience desirable
- Experience of working within the healthcare field desirable
- Management and supervisory experience desirable.
- Experience of project management or working within a project
- team desirable
Skills and Abilities
Essential
- Proficiency in word processing software (Microsoft Word, Excel, PowerPoint) and document management systems.
- Familiarity with ISO 15189 and/or ISO 9001 is preferred.
- Excellent organisational and time
- management skills, with strong attention to detail.
- Ability to work on own initiative and as part of a team.
- Numerate.
- Highly skilled in use of Microsoft Office & Microsoft Excel
- High level of general computer literacy and the ability to learn & effectively use new software systems.
- Able to take minutes and write reports
Person Specification
Qualifications
Essential
- Bachelors degree in computer science or equivalent
- experience.
- Qualification in Quality Management or equivalent.
Experience
Essential
- Minimum of three years experience in IT
- Minimum of three years experience in Quality Assurance /
- Management
- Experience of Regulatory or Accreditation based audits and
- assessments.
- Experience with software QA tools and processes
- Understanding of software development testing strategies
- desirable (unit, integration, regression testing and other
- methods).
- IT Quality Assurance / Engineer experience desirable
- Experience of working within the healthcare field desirable
- Management and supervisory experience desirable.
- Experience of project management or working within a project
- team desirable
Skills and Abilities
Essential
- Proficiency in word processing software (Microsoft Word, Excel, PowerPoint) and document management systems.
- Familiarity with ISO 15189 and/or ISO 9001 is preferred.
- Excellent organisational and time
- management skills, with strong attention to detail.
- Ability to work on own initiative and as part of a team.
- Numerate.
- Highly skilled in use of Microsoft Office & Microsoft Excel
- High level of general computer literacy and the ability to learn & effectively use new software systems.
- Able to take minutes and write reports
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
