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Call Centre Agent - Walsall

Vaccination UK

The closing date is 09 June 2025

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Job summary

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Job title: Call Centre Agent.

Contract: Bank

Start Date: September 2025

Working Hours: Monday to Friday between8:00am - 5:00pm. (7.5 hour shift per day)

Main duties of the job

KEY RESPONSIBILITIES:

Work collaboratively to support the team to facilitate the smooth continuity of service delivery.

Assist in the day to day running of the immunisation programmes for thecall Centre.

Handle calls and emailsfrom and to parents/carers booking children in for vaccinations within community clinics.

Coordinating the operation of the community clinics in line with company policy and procedures where directed.

Working towards agreed KPI's to ensure targets are achieved.

Participate positively in regular team meetings.

Undertake other duties commensurate with the level of this position.

Comply with Company policies & procedures

About us

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Date posted

28 April 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Bank

Working pattern

Full-time, Part-time, Term time hours

Reference number

E0106-25-0025

Job locations

The Northgate Medical Centre

Anchor Meadow

Aldridge

Walsall

WS9 8AJ


Job description

Job responsibilities

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.

  • Assist in the day to day running of the immunisation programmes for the call Centre.

  • Handle calls and emails from and to parents / carers booking children in for vaccinations within community clinics.

  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.

  • Working towards agreed KPI's to ensure targets are achieved.

  • Participate positively in regular team meetings.

  • Undertake other duties commensurate with the level of this position.

  • Comply with Company policies & procedures

Job description

Job responsibilities

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.

  • Assist in the day to day running of the immunisation programmes for the call Centre.

  • Handle calls and emails from and to parents / carers booking children in for vaccinations within community clinics.

  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.

  • Working towards agreed KPI's to ensure targets are achieved.

  • Participate positively in regular team meetings.

  • Undertake other duties commensurate with the level of this position.

  • Comply with Company policies & procedures

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Skills

Essential

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate includingMicrosoft Office (Word & Excel).
  • Efficient in time management (manage call time).

Experience

Essential

  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles
  • Experience in call centre or customer centric roles.

Desirable

  • Experience of working in a health care setting (desirable)
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Skills

Essential

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate includingMicrosoft Office (Word & Excel).
  • Efficient in time management (manage call time).

Experience

Essential

  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles
  • Experience in call centre or customer centric roles.

Desirable

  • Experience of working in a health care setting (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vaccination UK

Address

The Northgate Medical Centre

Anchor Meadow

Aldridge

Walsall

WS9 8AJ


Employer's website

https://www.schoolvaccination.uk (Opens in a new tab)

Employer details

Employer name

Vaccination UK

Address

The Northgate Medical Centre

Anchor Meadow

Aldridge

Walsall

WS9 8AJ


Employer's website

https://www.schoolvaccination.uk (Opens in a new tab)

For questions about the job, contact:

Kaye Russon

kayerusson@evguk.co.uk

01384431783

Date posted

28 April 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Bank

Working pattern

Full-time, Part-time, Term time hours

Reference number

E0106-25-0025

Job locations

The Northgate Medical Centre

Anchor Meadow

Aldridge

Walsall

WS9 8AJ


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