Job summary
ARC Primary Care Network
Beaconsfield Access Team
Salary: Starting salary dependant on experience up to £24,000 WTE
Working hours: 37.5 per week
NHS Pension
33 days annual leave inclusive of bank holidays
Employee Assistance Programme 24/7 Support
Do you love working with the wider community? Passionate about the services and treatment customers/patients receive? Working in a customer/ patient facing role and looking to to take the next step in your career in developing your skills and experiences in working within GP Practices.
An exciting opportunity has arisen for a care coordinator to join an already established, growing and committed team in providing additional care and services across our PCN patient populations, including the provision of support and enhanced care to vulnerable patients and patients in residential and nursing home settings.
Main duties of the job
You will be joining a thriving existing PCN team of care coordinators, social prescribers and health and wellbeing coaches and be an integral part of the team when it comes to delivering the best patient care. You also will be an essential part of a dynamic and forward-thinking multidisciplinary team spanning wider PCNs, Community Services and Local Authority, working to provide enhanced care to these groups of patients.
We are looking for a compassionate, collaborative and motivated coordinator to support the delivery of care to vulnerable patients and care homes, coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.
The successful candidate will possess strong administrative skills with the ability to multi task and ability to communicate well with the patients and wider external agencies. Excellent administration experience, keen eye for detail and sound IT skill are essential for this role such as Microsoft Office, Excel, PowerPoint, Microsoft Teams with the ability to analyse and report data.
Often being the first point of contact for our patients must be able to communicate and listen to patients clearly and effectively, demonstrate empathy putting our patients at ease. Exceptional organisational skills are needed for this role with the ability to multitask and work well under pressure being essential.
About us
About FedBucks
FedBucks is a not-for-profit GP federation of 47 GP practices covering a population of over 500,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
Job description
Job responsibilities
Primary Duties and Areas of
Responsibility
Coordinate the booking of
appointments across several different areas internally to ensure a good patient
experience. This will include working with multiple members of the team and booking
appointments for patients using population health intelligence.
serve as the contact point, advocate and informational
resource for patients, care teams, family /caregivers and community resources,
responding with empathy and respect and signposting where appropriate
support patients to utilise
decision aids in preparation for a shared decision-making conversation.
acknowledge patients rights
on confidential issues; maintain patient confidentiality at all times.
holistically bring together
all of a persons identified care and support needs, and explore options to
meet these within a single personalised care and support plan (PCSP), in line
with PCSP best practice, based on what matters to the person.
help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care.
support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing, including through the use of the
Patient Activation Measure.
assist with the
identification of high risk patients and keep a register of the teams
workload.
undertake visits or arrange
appointments at their Practice for patients on the PCNs case load or otherwise
as directed by the Duty Doctor following identification of urgent and
non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately
according to the patients health needs and acting within the PCNs clinical
skill set.
explore and assist people to
access personal health budgets where appropriate.
provide coordination and
navigation for people and their carers across health and care services, working
closely with social prescribing link workers, health and wellbeing coaches, and
other primary care professionals.
refer through to the
appropriate member of the team, and/or make referrals on behalf of the team.
liaise with members across
all practices within the PCN, supporting good communication.
Job description
Job responsibilities
Primary Duties and Areas of
Responsibility
Coordinate the booking of
appointments across several different areas internally to ensure a good patient
experience. This will include working with multiple members of the team and booking
appointments for patients using population health intelligence.
serve as the contact point, advocate and informational
resource for patients, care teams, family /caregivers and community resources,
responding with empathy and respect and signposting where appropriate
support patients to utilise
decision aids in preparation for a shared decision-making conversation.
acknowledge patients rights
on confidential issues; maintain patient confidentiality at all times.
holistically bring together
all of a persons identified care and support needs, and explore options to
meet these within a single personalised care and support plan (PCSP), in line
with PCSP best practice, based on what matters to the person.
help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care.
support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing, including through the use of the
Patient Activation Measure.
assist with the
identification of high risk patients and keep a register of the teams
workload.
undertake visits or arrange
appointments at their Practice for patients on the PCNs case load or otherwise
as directed by the Duty Doctor following identification of urgent and
non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately
according to the patients health needs and acting within the PCNs clinical
skill set.
explore and assist people to
access personal health budgets where appropriate.
provide coordination and
navigation for people and their carers across health and care services, working
closely with social prescribing link workers, health and wellbeing coaches, and
other primary care professionals.
refer through to the
appropriate member of the team, and/or make referrals on behalf of the team.
liaise with members across
all practices within the PCN, supporting good communication.
Person Specification
Qualifications
Essential
- Experience of coordinating patient care
- 1+ years of experience in primary care or community setting
Desirable
- Case management experience
- Qualification in Health and Social Care Level 2
Person Specification
Qualifications
Essential
- Experience of coordinating patient care
- 1+ years of experience in primary care or community setting
Desirable
- Case management experience
- Qualification in Health and Social Care Level 2
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
