Job summary
Phoenix Health Primary Care Network
Salary:£22,000 WTE dependant on experience
Working hours:37.5 hours per week- part time considered
NHS Pension
33 days leave inclusive of bank holidays
Employee Assistance Programme 24/7 Support
Please visit our website and find out more about our PCN, the staff that work for us and the services we provide to our local community- :https://phoenixhealthpcn.org.uk/
Phoenix Health PCN provides a range of services to the patients, communities and practices within the PCN area which is based at our offices in Chinnor and covers the practice area of our 3 member practices: Cross Keys Practice, Haddenham Medical Centre and Unity Health.
Main duties of the job
We are looking for a compassionate, collaborative and motivated coordinator to support the delivery of care to vulnerable patients and care homes, coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.
The successful candidate will possess strong administrative skills with the ability to multi task and ability to communicate well with the patients and wider external agencies. Often being the first point of contact for our patients must be able to communicate and listen to patients clearly and effectively, demonstrate empathy putting our patients at ease.
The Team Co-ordinator will provide support to the healthcare professionals who deliver our services including the PCN Team and third party providers.
About us
FedBucks
is a federation of 45 GP practices covering a population of over 485,000
patients across Buckinghamshire. We began in 2016 and now employ around 200
members of staff across our head office sites, and our planned and unplanned
care services.
As
a GP Federation, we are proud to represent our member practices and to champion
primary care by working with local general practice and system partners in the
provision of community-based healthcare services. We provide safe and
compassionate care to our patients across our range of planned and unplanned
healthcare services in Buckinghamshire and believe in continuous commitment to
quality service delivery and positive patient outcomes.
Patients
are at the heart of everything we do, and we pride ourselves in ensuring our
patients feel safe, supported, communicated with, and respected, at a time when
they may be feeling vulnerable. Our vision is to provide high quality, seamless
health care that enables people to lead healthier lives, whilst feeling
supported and cared for.
Job description
Job responsibilities
Key Responsibilites
1. Ensure the PCN Hub appointment book is set up for the paramedics, social prescribers, health and well-being coaches and third party providers who deliver in-hours and enhanced access for the PCN.
2. Act as the main contact point for changes to the appointment book, communicating any alterations in a timely manner to practices.
3. Ensuring an adequate stock of equipment and office supplies are available for PCN staff, overseeing an ordering system and keep stock records.
4. Providing admin support to social prescribers and health and well-being coaches as agreed with the Operational Manager. This may include providing admin support to group consultations and ensuring a supply of up to date promotional materials are available for use by the different roles.
5. Check discharge notifications and take appropriate action. This may include contacting patients/carers to signpost to support or referring on to paramedics or social prescribers.
6. Collect, analyse and report on service delivery using Emis searches.
7. Work collaboratively with internal PCN colleagues particularly the Pharmacy Team Co-ordinator, Social Prescribers and Health and Well-being Coaches to build strong working relationships.
8. Provide administrative support to weekly Team Meetings.
9. Work as part of the PCN team to promote a positive image of the PCN and ensure its business continuity.
Job description
Job responsibilities
Key Responsibilites
1. Ensure the PCN Hub appointment book is set up for the paramedics, social prescribers, health and well-being coaches and third party providers who deliver in-hours and enhanced access for the PCN.
2. Act as the main contact point for changes to the appointment book, communicating any alterations in a timely manner to practices.
3. Ensuring an adequate stock of equipment and office supplies are available for PCN staff, overseeing an ordering system and keep stock records.
4. Providing admin support to social prescribers and health and well-being coaches as agreed with the Operational Manager. This may include providing admin support to group consultations and ensuring a supply of up to date promotional materials are available for use by the different roles.
5. Check discharge notifications and take appropriate action. This may include contacting patients/carers to signpost to support or referring on to paramedics or social prescribers.
6. Collect, analyse and report on service delivery using Emis searches.
7. Work collaboratively with internal PCN colleagues particularly the Pharmacy Team Co-ordinator, Social Prescribers and Health and Well-being Coaches to build strong working relationships.
8. Provide administrative support to weekly Team Meetings.
9. Work as part of the PCN team to promote a positive image of the PCN and ensure its business continuity.
Person Specification
Experience
Essential
- Experience of coordinating patient care and/or providing operational support to health services
- 1+ years of experience in primary care or community setting
Skills and Knowledge
Essential
- Ability to work with a range of clinical and non-clinical personnel as part of a team.
- Problem solving skills.
- Ability to work independently and effectively with a high degree of motivation.
- Ability to prioritise and work to deadlines.
- Ability to define, collate, analyse and interpret data.
- Able to utilise databases and information technology, including word processing, spreadsheets and presentation packages effectively.
- Ability to communicate information to patients and carers in an appropriate manner, using well developed empathy skills
Desirable
- Experience of Emis, Docman and Ardens
Qualifications
Essential
Personal Attributes
Essential
- Demonstrate professional, appropriate, effective and tactful communication skills
- Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
- Demonstrate good team working skills
- Ability to work in a changing environment
- Able to communicate effectively and engage with individuals from other agencies, including patients and the public
- Ability to travel between sites in a timely manner if required
- Keen to develop and grow personally and professionally
- A positive and proactive approach
Person Specification
Experience
Essential
- Experience of coordinating patient care and/or providing operational support to health services
- 1+ years of experience in primary care or community setting
Skills and Knowledge
Essential
- Ability to work with a range of clinical and non-clinical personnel as part of a team.
- Problem solving skills.
- Ability to work independently and effectively with a high degree of motivation.
- Ability to prioritise and work to deadlines.
- Ability to define, collate, analyse and interpret data.
- Able to utilise databases and information technology, including word processing, spreadsheets and presentation packages effectively.
- Ability to communicate information to patients and carers in an appropriate manner, using well developed empathy skills
Desirable
- Experience of Emis, Docman and Ardens
Qualifications
Essential
Personal Attributes
Essential
- Demonstrate professional, appropriate, effective and tactful communication skills
- Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
- Demonstrate good team working skills
- Ability to work in a changing environment
- Able to communicate effectively and engage with individuals from other agencies, including patients and the public
- Ability to travel between sites in a timely manner if required
- Keen to develop and grow personally and professionally
- A positive and proactive approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
