BUPA Health Administrator

Job summary

Are you an experienced administrator with a passion for outstanding customer care? Can you stay calm under pressure while ensuring every detail is correct and every patient feels valued? If so, we want to hear from you.

At KIMS Hospital, we are looking for a dedicated and highly organised Bupa Health Administrator to be the linchpin of our Bupa Health Centre services. This role is pivotal to ensuring our patients and visitors experience a seamless, professional, and personal service every time they walk through our doors.

As the main point of contact between KIMS Hospital and Bupa, you will be responsible for overseeing the smooth operation of all administrative processes related to the Bupa clinic, ensuring high standards of accuracy, compliance, and customer satisfaction.

This is more than an administrative role — it’s a chance to be part of a team that makes a real difference to people’s health journeys. If you’re enthusiastic, motivated, and ready to take the next step in your career, apply today and join the KIMS Hospital family.

Main duties of the job

• Ensure all client appointments are fully supported with correct documentation, from consent forms to clinical files, and manage patient data across systems.
• Deliver exceptional front-of-house service, from greeting patients to resolving queries and managing complaints professionally.
• Maintain and update multiple systems to ensure data integrity, processing payments, rescheduling appointments, and producing accurate patient reports.
• Contribute to audit readiness, ensure CQC compliance, and maintain patient confidentiality at all times.

About us

At KIMS Hospital, we believe our people are our greatest strength—and we’re committed to helping you thrive both professionally and personally. That’s why we’ve designed a benefits package that goes beyond the basics, supporting your emotional, financial, and physical wellbeing. From the moment you join us, you’ll feel valued, supported, and empowered—because when you’re at your best, so are we.

KIMS Hospital employees enjoy the following benefits:

• Competitive Salary
• 33 Days annual leave plus extra time off for your birthday
• Free secure staff parking
• Pension scheme
• Private health insurance
• Life assurance
• Up to 40% off some of KIMS Hospital services
• Employee Assistance Platform
• Retail discounts and cashback
• Discounted gym membership
• Annual flu vaccination
• Free eye test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email recruitment@kims.org.uk.