Customer Service Administrator - Bank - SMC

Job summary

Customer Service Administrator | Sevenoaks Medical Clinic, SevenoaksFlexible Hours | Bank Position

Are you someone who thrives in a customer-focused environment? Do you have a natural flair for communication and a proven track record in administration? If you're passionate about delivering outstanding service and enjoy working collaboratively with a team, we want to hear from you!

Were seeking a skilled and personable Customer Service Administrator to join our team at Sevenoaks Medical Clinic. In this role, your exceptional communication skills, both face-to-face and over the phone, will be key in delivering a positive experience to our patients and visitors.

As part of the role, you'll be responsible for greeting patients, handling administrative tasks, and providing support across various departments, including the Reception and Outpatients Departments. Your administrative expertise will help ensure smooth day-to-day operations, while your ability to engage with people with empathy and professionalism will make a real difference to those you interact with.

This is a bank role, offering flexible hours to suit your lifestyle, with the opportunity to cover for absence and varying patient volumes.

If you're looking for a rewarding opportunity to apply your customer service and administrative skills in a dynamic environment, we encourage you t

Main duties of the job

Role Responsibilities include:

As a Customer Service Administrator, you will:

• Welcome all patients, and visitors, to the Centre and provide direction to relevant departments.
• Respond appropriately to telephone and email enquiries.
• Ensure that patient correspondence is dealt with appropriately and in accordance with service quality standards including GDPR.
• Manage patient appointments, ensuring patient records are accurate.

About us

At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. Thats why we have created a benefits package to support your emotional, financial, and physical wellbeing.

KIMS Hospital bank workers enjoy the following benefits:

• Competitive hourly rate
• Holiday pay
• Flexible working hours
• Free staff parking
• Annual flu vaccination

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.