Job summary
Do you have a passion for customer service? Are you an experienced administrator and enjoy working as part of a team?
We have an exciting opportunity for an experienced Customer Service Administrator with exceptional communication skills, both over the telephone and face to face.
As a Customer Service Administrator, you will welcome patients and visitors to various departments around the hospital in a warm and friendly manner, ensuring an excellent patient experience throughout. In addition, you undertake administrative and clerical duties including main Reception and our Outpatients Department.
This role will be ideal for a candidate who is experienced in working in Front of House/Reception for a high-end Hotel or other high-end environment.
Main duties of the job
- Welcome all patients, visitors, consultants and staff to the reception area and provide direction to the hospital departments when required
- Provide a reception service in a warm and friendly manner, responding appropriately to telephone and personal enquiries from staff, patients, consultants and visitors
- Ensure that all enquiries are promptly passed to a relevant member of staff who is able to deal with the request
- When required work the hospital switchboard, answering a high volume of telephone enquiries with confidentiality and courtesy, directing calls efficiently when needed
- Ensure that the Front of House and waiting areas are kept tidy and free from trip hazards
About us
- Free Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Annual Flu Vaccination
- Free Eye Test
Date posted
09 September 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
2964
Job locations
London Road
Sevenoaks
Sevenoaks
Kent
TN13 2JD
Employer details
Employer name
KIMS Hospital
Address
London Road
Sevenoaks
Sevenoaks
Kent
TN13 2JD