Customer Service Administrator

Job description

Job responsibilities

Customer Service Administrator | Sevenoaks Medical Clinic, Sevenoaks

Permanent | Full Time | 37.5 hours per week | Monday to Friday

Benefits: Free Staff Parking, 33 Days Annual Leave, Life Assurance, Private Medical Insurance

Do you have a passion for customer service? Are you an experienced administrator and enjoy working as part of a team?

We have an exciting opportunity for an experienced Customer Service Administrator with exceptional communication skills, both over the telephone and face to face.

As a Customer Service Administrator, you will welcome patients and visitors to various departments around the hospital in a warm and friendly manner, ensuring an excellent patient experience throughout.  In addition, you undertake administrative and clerical duties including main Reception and our Outpatients Department.

This role will be ideal for a candidate who is experienced in working in Front of House/Reception for a high-end Hotel or other high-end environment.

Role Responsibilities include:

• Welcome all patients, visitors, consultants and staff to the reception area and provide direction to the hospital departments when required
• Provide a reception service in a warm and friendly manner, responding appropriately to telephone and personal enquiries from staff, patients, consultants and visitors
• Ensure that all enquiries are promptly passed to a relevant member of staff who is able to deal with the request
• When required work the hospital switchboard, answering a high volume of telephone enquiries with confidentiality and courtesy, directing calls efficiently when needed
• Ensure that the Front of House and waiting areas are kept tidy and free from trip hazards

As part of KIMS Hospital, our Sevenoaks Medical Centre team consists of Nurses, Care Support Workers, Radiographers and administrators to provide outpatient and diagnostic services to the local community, across to a full range of clinical specialties including orthopaedics, dermatology, urology, gynaecology, gastroenterology and more.

Person Specification:

• Excellent communication and interpersonal skills
• Previous experience within a high-end hospitality environment
• Excellent organisational skills
• Good IT skills including Word and Excel
• Knowledge of relevant policies and procedures including Health and Safety
• Demonstrable ability to work under pressure and to deadlines

KIMS Hospital employees enjoy the following benefits:

• Free Staff Parking
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Annual Flu Vaccination
• Free Eye Test

If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231694 or email recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Person Specification

Experience

Essential

• * Previous experience within a high-end hospitality environment
• * Excellent organisational skills
• * Good IT skills including Word and Excel
• * Knowledge of relevant policies and procedures including Health and Safety
• * Demonstrable ability to work under pressure and to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KIMS Hospital

Address

London Road

Sevenoaks

Sevenoaks

Kent

TN13 2JD

Employer's website

https://kims.org.uk/ (Opens in a new tab)