Customer Service Administrator

Job description

Job responsibilities

Customer Service Administrator – Part Time

Location: Sevenoaks

Contract: Permanent, 15 hours per week

Salary: £9,000 per annum (£22,500 Full Time Equivalent)

Shift Times: Shift rotation between the hours of 8.00am and 8.00pm

Benefits: Free staff parking, 33 days annual leave (pro rata), Private Medical Ins, Life Assurance

KIMS Hospital is the largest independent hospital in Kent and we are recruiting.   We have an exciting opportunity for an enthusiastic individual with a keen eye for detail to join our Sevenoaks Medical Centre as a Customer Service Administrator. 

Our Sevenoaks Medical Centre team consists of Nurses, Care Support Workers, Radiographers, Physical Therapists and administrators to provide outpatient and diagnostic services to the local community across to a full range of clinical specialties, including orthopaedics, dermatology, urology, gynaecology, gastroenterology and more.

As a Customer Service Administrator, you will be responsible for providing administrative support to the Centre in multiple departments including Front of House, Outpatients and Imaging.

You will be a strong and efficient administrator who is completely patient focussed, with a desire to contribute to the delivery of healthcare at its very best.   This role is ideal for someone who has worked front of house in a high-end hospitality or retail environment.  Experience in a health care setting is advantageous but not essential.

Role Responsibilities include:

• Welcome all patients, visitors, consultants and staff to the centre
• To provide an administration service to all departments
• Responsible for the appropriate management of patient appointments
• Ensure accurate records are kept at all times in line with GDPR

Person Specification:

• Educated to GCSE standard including Maths and English grade 4 or Equivalent
• Positive and friendly in their approach to patient care
• Experienced customer service role
• Flexible in their approach to work
• Able to work both autonomously and part of a team

KIMS Hospital employees enjoy the following benefits:

• Competitive Salary
• Free Secure Staff Parking
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday (pro rata)
• Life Assurance
• Annual Flu Vaccination
• Free Eye Test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, recruiter Liz would be happy to help. Please give her a call on 01622 231694 or email recruitment@kims.org.uk

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Person Specification

Qualifications

Essential

• Educated to GCSE standard including Maths and English grade 4 or Equivalent

Experience

Essential

• Positive and friendly in their approach to patient care
• Experienced customer service role
• Flexible in their approach to work
• Able to work both autonomously and part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KIMS Hospital

Address

Sevenoaks

Kent

Sevenoaks

All UK

TN13 2JD

Employer's website

https://kims.org.uk/ (Opens in a new tab)