Concierge

Job description

Job responsibilities

Acting as the first point of contact between guests and the hospital. Meet and greet patients, answering guest enquiries, directing guests to the right department, keeping the lobby area clean.

This is a complex service operation which will operate 12 hours a day, 7 days a week therefore weekend working will be required.

Role Responsibilities include:

• Direct guests to the relevant departments and answer any queries they may have
• Provide a high standard of customer service to our patients, going above and beyond to make them feel safe and welcome while at the hospital
• Anticipate patient and visitor needs by providing an excellent guest experience
• Supervise the arrival and dispatch of patient transport vehicles including ambulances and ensuring they do not cause hazards outside the hospital.
• Manage the consultant rooms from the administration side. Make sure that all the forms are in the correct place and all the room features are in good order as per SOP. Also, all the room charges are recorded correctly on the excel sheet for accounts.

Person Specification:

• Be a confident communicator with experience in a customer facing role
• Possess the ability to work quickly, efficiently and remain calm under pressure
• Be able to demonstrate a high level of integrity and honesty, maintaining patient and visitor confidentiality at all times
• This is an active role, therefore experience of working long shifts in a high-pressured environment would be an advantage.

KIMS Hospital employees enjoy the following benefits:

• Competitive Salary
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Annual Flu Vaccination
• Free Eye Test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231694 or email recruitment@kims.org.uk

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found athttps://www.gov.uk/disclosure-barring-service-check

Person Specification

Experience

Essential

• • Be a confident communicator with experience in a customer facing role
• • Possess the ability to work quickly, efficiently and remain calm under pressure
• • Be able to demonstrate a high level of integrity and honesty, maintaining patient and visitor confidentiality at all times
• • This is an active role, therefore experience of working long shifts in a high-pressured environment would be an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KIMS Hospital

Address

Maidstone

Kent

Maidstone

All UK

ME14 5FT

Employer's website

https://kims.org.uk/ (Opens in a new tab)