Kinvara Private Hospital

Patient Administrator

This job is now closed

Job summary

Based on our hospital's Main Reception desk you will primarily be responsible for providing a courteous service to our patients and visitors. Your main responsibility will involve meeting and greeting patients and visitors and dealing with the related admin for each patient. This will be an interesting and varied role as you get to know consultants and all the surgeries we do at the Hospital. The requirement to be highly organised with great Customer Service skills is a must, as you will the first person our patients meet when they arrive at the hospital!

We are looking for candidates who have previous administration experience in a healthcare environment. You will be working 7.5 hour shifts as part of a flexible rota Monday - Friday 7am to 8pm with some weekend shifts. This is a Full Time Role.

Main duties of the job

Tasks include dealing with enquiries via email and over the phone, typing, scanning, managing and filing clinic notes, managing patient billing, liasing with the theatre and nursing staff and any external and internal queries.

We ideally would like:

Someone who prides themselves on giving great customer service
Familiar and confident using all Office packages
Experience in a customer facing role that requires administration
Can do attitude and a good communicator
Works to deadlines
Enthusiastic and friendly
Works well within a team as well as being able to work independently use your own initive

About us

Kinvara Private Hospital is a state-of-the-art private hospital in Rotherham, South Yorkshire. The hospital provides a number of surgical and medical services and is a Centre of Excellence for Lipoedema surgery. Kinvara has undergone a multi-million pound investment since 2019, aiming to become the UKs only 5-star private hospital.

Date posted

31 May 2024

Pay scheme

Other

Salary

£22,308 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0075-24-0026

Job locations

2 Clifton Lane

Rotherham

South Yorkshire

S65 2AJ

Job description

Job responsibilities

Role: Patient Administrator

Department: Administration

Reports to: Patient Administration Lead

Role Purpose: To contribute to the smooth running of the patient administrative process throughout the patient journey. To provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.

Duties to include:

To ensure patients are booked for consultation appointments / pre-operative assessment / Surgery on the relevant system prior to admission.

Answer initial enquiries and register patients ensuring that full Minimum Data Set is collected.

Create self-pay invoices when required and support in discussing pricing options to secure the booking.

Prepare patient notes for consultation appointments and surgery.

Ensure self-pay patients have paid prior to admissions.

Maintain good working relationships with consultants.

Ensure compliance with all relevant mandatory training within the specified timescales, and undertake any specific role related training.

Comply with and complete audit requirements including escalation of non-compliance to appropriate managers.

Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities

Compliance with Kinvara Policies and Procedures relevant to this role, ensuring you are fully aware of your responsibilities within these policies

To be aware of your responsibilities in relation to safeguarding children and vulnerable adults. To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role.

Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

Ensure that all enquiries are dealt with quickly and efficiently (within 24 hours).

Follow up all enquiries in a timely and professional way to ensure efficient outcome.

Assist with the clinic preparation of patient notes, creating new patient files as and when required. Create Outpatient bookings on system for all payors types, reschedule, cancellations and follow up appointments when required ensuring Minimum Data Set are captured.

Update the PMS when patients attend appointments or are admitted ensuring that minimum data set is captured and the terms and conditions are agreed by patient.

Collection of patient payments when required.

Process surgery booking forms and prepare Theatre Lists ensuring information from booking forms are accurately recorded.

Follow up all enquiries in a timely and professional way to ensure efficient outcome.

Have full knowledge of the layout of the hospital, all departments and senior personnel to enable correct directing of visitors, contractors etc.

Confidentiality

To safeguard at all times confidentiality of information relating to patients and staff and have a sound understanding of the Confidentiality Act 1998 and be familiar with the NHS Confidentiality guidelines.

Complaints

To help in the management of complaints and ensure documentation is up to date. To be familiar with the National Care Standards Commission guidelines for complaints

Smoking

To refrain from smoking in any areas of the hospital premises not designated as a smoking area.

Equal Opportunities

It is the aim of the hospital to ensure that fellow employees and potential employees receive equal treatment irrespective of ethnic origin, gender, religion, race, colour, nationality, marital status, sexuality, age, disability and physical capabilities.

Also not placed at a disadvantage by conditions or requirements, which cannot be shown to be justifiable.

Health and Safety

To refrain from acting in a manner which in any way endangers you, fellow employees or the public.

This is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.