Job responsibilities
Role Purpose:
Provide a friendly, helpful and efficient administration service for referring Clinicians, secretarial teams, Hospital groups and patients.Key accountabilities:
- Answer clinician calls and appointment
today calls promptly.
- Process referrals received on NHS email
where appropriate and when reception
are unable to do so based on clinic
demands.
- Reply to any relevant/report related
emails on contact email address
promptly.
- Assign images to relevant external
reporting clinicians as
required /requested by consultants
(direction mainly from Dr Beale once
protocolled or as protocolled).
- Process Dr Beale's dictation to Outsec
for reporting (external secretarial team).
- Process SAR (subject access requests)
Action urgent report requests and requests for copy disc by referring clinician or in timely manner for MDT meetings.
- Action requests to access Biotronics ie: new users etc.
- Log and report patient errors (ie: ondisc /on report).
- Ensure clinic adheres to 7 working day turn around on reports and all clinically urgent reports are sent as priority.
- To undertake any other duties as required by the clinic.
- To ensure the clinic has an agile and flexible workforce you may be required to work cross functionally from time to time.
Key performance indicators:
- Adhere to 7 working day turn around on reports.
- Ensure all patient scan images have been reported on and sent to the relevant referring clinician.
- Patient feedback Such as complaints on delays on reports or reports reaching clinicians in timely manner.
- All emails relevant to the department have been answered as appropriately as possible holding emails sent where more time /investigation needed.
- External reporting is up to date images and referral available to reporting consultant.
Relationships:
- Internal: Senior reports reports to all HLC employees
- External: Consultants, Patients
Decision making:
- Routine MRI report/copy disc request/information request (strictly following HLC policy and procedures re: Data protection).
- Standard SAR requests (strictly following HLC policy and procedures re: Data protection)
- Answer emails appropriate to role and experience.
- If urgent report/copy disc request/information request refer to senior reports staff or Operations Manager.
Qualifications and Experience:
- Administration/secretarial experience
ideally in a medical setting.
- Minimum of GCSE maths & English.
Knowledge:
- GDPR
- Safeguarding
- BLS Basic Life Support
- Health + Safety
Skills and competencies:
- Excellent interpersonal skills.
- Friendly, open, adaptable, and flexible
approach.
- Team player
Excellent planning & organising skills
- Attention to detail
- Able to act calmly under pressure and
use their own initiative
- Acts with absolute discretion &
confidentiality at all times
- Digital Technology - Microsoft office
competencies
Integrity:Continuously uphold and promote theclinics business ethics & demonstrate our 7 core values
- Open & honest
- Respectful & relaxed
- Communicate effectively
- Have the highest safety levels
- Infection Control Champions
- Drive forward standards & service
- Staff support &development
- Always working lawfully and in accordance with all regulatory, compliance and financial requirements e.g., General Data Protection Regulations, Health and Safety, the Ionising Radiations Regulations including IR(ME)R.
- Always working in accordance with company policy, procedures, processes, standards, and controls.
