Administration & Engagement Officer

Job description

Job responsibilities

Engagement Officer

Hours: 18.75 hours per week, we offer flexible and hybrid working.

Salary: The full time salary is £10,815

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As an Engagement Officer you will be:

• Improving the knowledge of the importance of diabetic eye screening within the programme communities
• With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities
• To undertake, analyse and report on patient satisfaction feedback and other experience surveys
• To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships

We are looking to recruit an Engagement Officer for 18.75 hours per week. The working pattern is negotiable and can include hybrid working, however flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the Birmingham area to engage with stakeholders and attend events.

Experience and Qualifications:

You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer.

• Experience in working in a customer focused environment
• Social Media creativeness and Engagement with service users
• Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups
• Attend events and conduct presentations
• Experience engaging with support groups for patients would be beneficial

Car driver and owner essential - you must have a full driving licence.

We can offer you:

• 25 days annual leave (plus bank holidays)
• Sick pay
• Free parking at the programme office
• Company pension scheme
• Private medical insurance options after a qualifying period
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Long service recognition, with vouchers and additional annual leave
• Smart tech, Cycle to Work and thousands of discounts and cashback options

Person Specification

Experience

Essential

• Experience and qualifications
• - Experience of working within the Diverse communities served
• Partnership Development
• - Awareness of general and cultural issues as they relate to Hard to Reach/Faith groups
• - Awareness of the linguistic and cultural backgrounds of targeted groups
• - Developing and maintaining working relationships with community/voluntary groups
• - Training/experience of Marketing and/or public Communication/ stakeholder engagement

Employer details

Employer name

InHealth Intelligence (Health Intelligence)

Address

Ground Floor

25 Amington Road

Tyseley

Birmingham

B25 8ET

Employer's website

https://www.inhealth-intelligence.com/ (Opens in a new tab)