Bank Health Care Assistant

Job description

Job responsibilities

What you will do:

By applying professionalism and expertise, you will play a pivotal role in how we support our patients through their healthcare journey. Ensure the smooth running of the work day by greeting and preparing patients for their face to face TLHC appointment. Use a patient management system to provide both clinical and clerical support to practitioners, enabling effective and efficient patient care to be delivered. Maintain a safe clinical environment in line with the Companys Health and Safety and Infection Control policies.

As part of your induction to the TLHC programme you will be required to complete The Care Certificate. This provides a framework to ensure that all THLC HCAs have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care, in their workplace settings. In addition you may be required to undertake spirometry foundation training and accreditation in order to perform certain elements of the role.

what you will be responsible for:

• Welcoming patients to the clinic in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity
• Clarifying patients identification and explaining the process of their Targeted Lung Health Check appointment
• Managing clinical risk within own designated working area
• Ensuring the smooth flow of clinical and administrative work whilst supporting Practitioners and other colleagues Job description
• Supporting patients to safely access subsequent elements of the face to face TLHC appointment (potential CT scan) and providing a patient handover once at the secondary location
• Accurately entering data into the patient management system and maintaining these systems with accurate and up to date information
• Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Facilitating efficient patient scheduling and throughput, leading to optimal use of nursing capacity
• Maintaining stock control and being responsible for purchasing consumables and supplies as and when required within agreed processes and guidelines
• Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff
• Maintaining a clean and safe working environment
• Remaining up to date with mandatory training and completing any additional courses required for this role
• Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety
• Complying with ISO standards in respect of Information Security Management
• Demonstrating safe, effective practice in line with InHealth policies and procedures

What people see in you:

• A team player who is supportive, reliable and trustworthy
• A positive attitude with a helpful and proactive approach to customer service
• Someone who is approachable, dedicated and hardworking
• A people person someone who enjoys working alongside and helping others
• Someone who thrives on and remains calm and focused in challenging situations
• professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues

You will:

• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have good listening skills with an ability to present information in a logical manner
• Have a good standard of education demonstrated by numeracy and literacy
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
• Understand the importance of patient confidentiality and be aware of GDPR
• Be confident in your ability to prioritise tasks Job description
• Be skilled at administration processes and proficient with Microsoft packages
• Be able to follow instructions to support both your colleagues and patients

You have experience of:

• Working within a customer or patient focused environment
• Using Microsoft packages and other IT systems
• Dealing with conflict situations in a calm and efficient manner
• Working with multi-skilled colleagues as part of a multi-disciplinary team

Person Specification

Experience

Essential

• What people see in you:
• A team player who is supportive, reliable and trustworthy
• A positive attitude with a helpful and proactive approach to customer service
• Someone who is approachable, dedicated and hardworking
• A people person someone who enjoys working alongside and helping others
• Someone who thrives on and remains calm and focused in challenging
• situations
• A professional, empathetic and courteous individual who cares about people
• and conducts themselves professionally with both patients and colleagues
• You will:
• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have good listening skills with an ability to present information in a logical manner
• Have a good standard of education demonstrated by numeracy and literacy
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
• Understand the importance of patient confidentiality and be aware of GDPR
• Be confident in your ability to prioritise tasks
• Be skilled at administration processes and proficient with Microsoft packages
• Be able to follow instructions to support both your colleagues and patients
• You have experience of:
• Working within a customer or patient focused environment
• Using Microsoft packages and other IT systems
• Dealing with conflict situations in a calm and efficient manner
• Working with multi-skilled colleagues as part of a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

InHealth Intelligence (Health Intelligence)

Address

Tesco

422 Marton Road

Middlesbrough

Cleveland

TS4 2PT

Employer's website

https://www.inhealth-intelligence.com/ (Opens in a new tab)