Job responsibilities
PHLs
Private Services Clinical Manager is a pivotal role for PHL Group. This role has full accountability for the
development, implementation and management of new private health services
with initial service lines focusing on private ADHD and private Virtual
Consultation Services.
The post
holder will be fully supported by the Healthcare Division leadership team
including Head of Healthcare, Clinical Director and Head of Commercial in
scoping outpatient pathways, identifying digital solutions to support service
delivery and each new service will go through PHLs standard PMO
process.
The role
requires a tenacious and passionate service leader, ideally with clinical
experience, to engage with internal Subject Matter Experts to produce
private service solutions which are market leading and commercially sound. The successful candidate will need to
inspire change and innovation and make service delivery set up and actions
happen.
Collaboration
with delivery partners, particularly Healthcare professionals, to drive
growth, safe and effective clinical standards of care and governance, as well
as exceptional experiences for both patients and commercial partners is a key
facet of the role.
Additionally,
the role involves leading the development and delivery of relevant strategies
and KPIs within Healthcare Sector to align with the PHLs strategic
objectives.
As a new
branch to PHL portfolio this role will look to design and shape the
application of new services in line with CQC, CMA (where applicable),
national and regulatory guidance.
Through
effective and meaningful stakeholder engagement this role will plan and map
digital clinical pathways for members of the public wishing to access wholly
independent health services, whether through health insurance provision or
through direct approach to PHL.
A keen commercial
knowledge and approach will ensure each service is packaged in a format that
is financially accessible to business clients and potentially members of the
public whilst ensuring a positive financial return to PHL.
The development, delivery and review of the service
specification to include patient experience, KPI targets, resource profile
and cost management, ensuring the clinical workforce is adequate in
competence and performance and sufficient in numbers to meet contractual and
any other regulatory and professional quality requirements.
Provide commercial support and input in developing and
progressing customer engagement with services.
Attend regular meetings with SLT and other stakeholders to
support the delivery of the service.
Provide effective
leadership, management, direction, inspiration and support to clinical team
members (includes GPs, Nurses, Paramedics and Pharmacists) within the
service through regular group communication, meetings, supervision and
development of individual relationships.
Encourage and
support the clinical team to take responsibility for their own learning and
development and are compliant with mandatory training.
Lead on
recruitment, selection, induction of clinical team under your management
within the service ensuing that all clinicians are suitably qualified and
trained and are competent and capable for their role and responsibility.
Mentoring new clinicians by maintaining regular ongoing contact with
each, especially for their first few shifts
Responsible for
promoting the health and wellbeing of the clinical team within the Service.
Lead on any
disciplinary and performance issues within the service inline with PHL policy
Is resilient and
able to provide effective leadership to the team, including in situations
that are unfamiliar, complex and unpredictable.
Ensures the clinical team are working within their
clinical competence at all times
Ensure that the clinical staff members have an appraisal
process in place that identifies training and development needs.
Provide teaching, mentorship and coaching as appropriate
Clinical Governance
To deliver on clinical governance processes within the
services in line with PHL governance framework requirements.
To consider with regard to Governance: NHS Standards for
Health, Infection Control, Caldicott, Clinical Incident Reporting/SUIs,
Safeguarding Children and Adults, patient experience, Complaints (not an
exhaustive list).
To support the Registered Manager in CQC compliance for
the service
Work with the key stakeholders
to ensure training, significant events, incidents, complaints, audits,
surveys and other professional service development activities are achieved to
ensure the smooth running of the service.
Involvement in regular Quality Assurance meetings as well
as quality and contract meetings with the commissioning CCGs ensuring writing
of reports are of high quality
Undertaking regular monitoring
of the service and individuals by a regular process of audit and review
Leading quality improvement
initiatives within the clinical workforce working alongside PHL designated Patient Safety
Specialist to identify and implement quality and safety initiatives.
Specifically monitoring prescribing within the service in
line with national and local guidelines.
Coordinate and maybe required to undertake investigations
of complaints and suspected incidents within the service.
Undertake the investigations of all serious incidents as
guided by NHS Patient Safety Strategy and learning from patient safety
incidents
Identifying and sharing best
practice.
Clinical Duties
Work autonomously and be accountable for his/her own
professional actions.
Through clinical assessment, obtain a relevant and
sequential history of the presenting complaint to determine a working
diagnosis
Recognise the need and initiate emergency treatment in
order to save life or to safeguard the interests of the patient and refer to
emergency services when appropriate
Recognise any social needs, safeguarding concerns and act
appropriately to safeguard the patient
Adherence to KPIs without jeopardising the safety of the
patient
Identify opportunities and to proactively encourage health
promotion and health education to all patients
To be professionally and legally responsible and
accountable for all aspects of clinical decision making within your clinical
competence
To take an active role within the cross-disciplinary,
multi-skilled team to ensure service quality in line with corporate goals and
strategies and provide mentorship and support to junior staff when required
Take a person-centred approach to service delivery, based
on clear understanding and experience of the modes for service delivery.
To assist in the development of new models for service
delivery which have a positive impact on the health economy
Maintain and develop clinical competence and knowledge of
care delivery within relevant care settings using both formal and informal
training methods.
To work within the professional Code of Conduct and other
directives as defined by the NMC/HCPC
To be responsible and accountable for legible and
contemporaneous clinical records
To undertake appropriate personal and professional
development to meet the requirements of NMC/HCPC Registration.
Ensure the application of NICE
and other guidelines where appropriate
CPD and Development
Ensure on-going CPD to keep abreast of new clinical
developments and maintain an appreciation of the commitments and requirements
of the wider clinical workforce.
Ensure that personal mandatory or organisationally
required training is up to date for self and clinical team.
Engage in regular strengthened appraisal process and
subsequent learning/change in practice
