Job summary
PHL is seeking an experienced and dedicated Clinical Manager for Custody Healthcare to join our team. This essential role provides clinical management and leadership to our team of healthcare professionals, supporting best practices and high standards in healthcare delivery.
Role Overview:As Clinical Manager, youll be instrumental in collaborating with our Contract Manager, Lead FME, Service Clinical Lead, and Governance Manager to ensure a compliant and robust clinical governance process within PHLs framework. You will build valuable relationships with internal and external stakeholders, including police forces, mental health services, secondary care providers, and healthcare partners. This role requires an experienced Forensic Healthcare Professional with advanced practice skills, capable of advocating for detained persons/patients when needed.
Location: West Mercia and Warwickshire (travel required across seven sites: Hereford, Kidderminster, Worcester, Telford, Shrewsbury, Nuneaton, and Leamington Spa)
Main duties of the job
Partner with the Contract Manager and Lead FME to align service specifications with Detained Persons/patient experience, KPIs, resource planning, and quality standards.
Provide leadership and support to Healthcare Professionals (nurses and paramedics) through regular meetings, supervision, and individual development.
Promote and maintain compliance with mandatory training and professional development among the clinical team.
Lead recruitment, induction, and support for all clinicians, ensuring they are qualified, trained, and equipped for their roles.
Conduct patient assessments to identify acute and chronic medical conditions, formulate differential diagnoses, and establish appropriate treatment plans.
When necessary, consult with other healthcare professionals to enhance patient outcomes.
Skills & Experience:
Minimum of 6 years post-qualification experience, with at least 3 years in an urgent care setting (e.g., urgent treatment centre).
Proven experience in clinical leadership and managing clinical governance in a dynamic, fast-paced environment.
Expertise in urgent care assessment and management with a strong record of autonomous practice.
Registered with the NMC/HCPC with a minimum of 4 years in Custody/Forensic Healthcare.
About us
PHL Group was founded
in 2009 by a team of commercial partners and experienced General Practitioners
with a clear vision of providing services that would contribute to and benefit
the local healthcare economy. PHL (formerly
known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved
from the former Out of Hours model, for localities in Hampshire and the Isle of
Wight. All of the core services which look after patients with an urgent healthcare
need are joined up together, and PHL work closely with system partners such as South
Central Ambulance Service. The services we operate include call handling,
telephone clinical assessment, out of hours home visiting services and some face-to-face
Primary Care appointments services in Hampshire. In 2021 a newly formed
Healthcare Division was created and incorporates PHLs Urgent Care, Primary
Care and Youla Care Concierge Services. The new division combines PHL's
healthcare operations into one team and utilises internal and external
resources efficiently to achieve our organisations vision: to be an innovative
healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
As
a Clinical Manager for Custody healthcare at PHL your role is very important in
providing dedicated clinical management and leadership of the healthcare
professionals team
for the delivery of a safe,
efficient, reliable and a high quality services. You
will lead, motivate and insipre your clinical team and as an experienced
clinical leader your leadership style is always delivered with a caring and respectful
disposition. You will work closely with the Contract Manager, Lead FME, Service
Clinical Lead and Governance Manager to ensure compliance with robust
governance processes within PHL governance framework. You will form links and
develop relationships with internal and external stakeholders for example; West
Mercia Police Force, Warwickshire Police Force, mental health services, Secondary
Care and those working in the wider healthcare community. As a credible
clinician you will be able to influence and utilise negotiation skills in the
best interest of detained persons/patients when such advocacy is required. The post holder will be an experienced Forensic Healthcare
Professional and have additional level of training in advanced practice. Advanced practice is
delivered by experienced registered healthcare practitioners. It is a level of practice characterised by a
high level of autonomy and complex decision-making underpinned by masters
level education that encompasses the four pillars of: advanced clinical
practice; leadership and management; education of self and others; and research.
Clinical Operations and Management
Working with the Contract
Manager & Lead FME to support the development, delivery and review of the
service specification to include Detained Persons/patient experience, KPI
targets, resource profile and cost management, ensuring the clinical workforce
is adequate in competence and performance and sufficient in numbers to meet
contractual and any other regulatory and professional quality requirements.Attend regular meetings
with Contract Manager to support the delivery of the service.Provide effective
leadership, management, direction, inspiration and support to the Healthcare
Professionals (includes Nurses and Paramedics) within the service through
regular group communication, meetings, supervision and development of
individual relationships.Encourage and support the
clinical team to take responsibility for their own learning and development and
are compliant with mandatory training.Lead on recruitment,
selection, induction of clinical team under your management within the service
ensuing that all clinicians are suitably qualified and trained and are
competent and capable for their role and responsibility.Mentoring
new clinicians by maintaining regular ongoing contact with each, especially for
their first few shiftsResponsible for the
performance and attendance management of the clinical supervisors within the
service.Responsible for promoting
the health and wellbeing of the clinical team within the Service.Lead on any disciplinary
and performance issues within the service inline with PHL policyIs resilient and able to
provide effective leadership to the team, including in situations that are
unfamiliar, complex and unpredictable.Ensures the clinical team
are working within their clinical competence at all timesEnsure that the clinical
staff members have an appraisal process in place that identifies training and
development needs.
To be responsible and
accountable for legible and contemporaneous clinical records
To undertake appropriate
personal and professional development to
meet the requirements of NMC/HCPC Registration.
Complete
HCP shifts as and where required at both contract locations. A minimal of 1 a week per location is
guidance.
Job description
Job responsibilities
As
a Clinical Manager for Custody healthcare at PHL your role is very important in
providing dedicated clinical management and leadership of the healthcare
professionals team
for the delivery of a safe,
efficient, reliable and a high quality services. You
will lead, motivate and insipre your clinical team and as an experienced
clinical leader your leadership style is always delivered with a caring and respectful
disposition. You will work closely with the Contract Manager, Lead FME, Service
Clinical Lead and Governance Manager to ensure compliance with robust
governance processes within PHL governance framework. You will form links and
develop relationships with internal and external stakeholders for example; West
Mercia Police Force, Warwickshire Police Force, mental health services, Secondary
Care and those working in the wider healthcare community. As a credible
clinician you will be able to influence and utilise negotiation skills in the
best interest of detained persons/patients when such advocacy is required. The post holder will be an experienced Forensic Healthcare
Professional and have additional level of training in advanced practice. Advanced practice is
delivered by experienced registered healthcare practitioners. It is a level of practice characterised by a
high level of autonomy and complex decision-making underpinned by masters
level education that encompasses the four pillars of: advanced clinical
practice; leadership and management; education of self and others; and research.
Clinical Operations and Management
Working with the Contract
Manager & Lead FME to support the development, delivery and review of the
service specification to include Detained Persons/patient experience, KPI
targets, resource profile and cost management, ensuring the clinical workforce
is adequate in competence and performance and sufficient in numbers to meet
contractual and any other regulatory and professional quality requirements.Attend regular meetings
with Contract Manager to support the delivery of the service.Provide effective
leadership, management, direction, inspiration and support to the Healthcare
Professionals (includes Nurses and Paramedics) within the service through
regular group communication, meetings, supervision and development of
individual relationships.Encourage and support the
clinical team to take responsibility for their own learning and development and
are compliant with mandatory training.Lead on recruitment,
selection, induction of clinical team under your management within the service
ensuing that all clinicians are suitably qualified and trained and are
competent and capable for their role and responsibility.Mentoring
new clinicians by maintaining regular ongoing contact with each, especially for
their first few shiftsResponsible for the
performance and attendance management of the clinical supervisors within the
service.Responsible for promoting
the health and wellbeing of the clinical team within the Service.Lead on any disciplinary
and performance issues within the service inline with PHL policyIs resilient and able to
provide effective leadership to the team, including in situations that are
unfamiliar, complex and unpredictable.Ensures the clinical team
are working within their clinical competence at all timesEnsure that the clinical
staff members have an appraisal process in place that identifies training and
development needs.
To be responsible and
accountable for legible and contemporaneous clinical records
To undertake appropriate
personal and professional development to
meet the requirements of NMC/HCPC Registration.
Complete
HCP shifts as and where required at both contract locations. A minimal of 1 a week per location is
guidance.
Person Specification
Qualifications
Essential
- oRegistered with the NMC/HCPC and a minimum of 4 years experience within Custody/Forensic Healthcare
- oNon-medical prescriber or working towards (desirable)
- oEducated to degree level in a relevant subject to the role or equivalent experience
- oMinor illness and injury qualification (desirable).
- oTeaching and mentorship qualification
- oLevel 3 safeguarding of adults and children
- oMust be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation.
- oMust be able to clear and enhanced DBS check and Police clearance
Experience
Essential
- o3 years experience in an urgent care setting such as an urgent treatment centre.
- oAt least 6 years post qualification.
- oExcellent knowledge and experience in the assessment and management of urgent care presentations.
- oExperience of working autonomously that demonstrates the four pillars of advanced practice.
- oExperience of working as a Clinical Leader in a fast-paced environment
- oExperience and knowledge of managing clinical governance
Person Specification
Qualifications
Essential
- oRegistered with the NMC/HCPC and a minimum of 4 years experience within Custody/Forensic Healthcare
- oNon-medical prescriber or working towards (desirable)
- oEducated to degree level in a relevant subject to the role or equivalent experience
- oMinor illness and injury qualification (desirable).
- oTeaching and mentorship qualification
- oLevel 3 safeguarding of adults and children
- oMust be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation.
- oMust be able to clear and enhanced DBS check and Police clearance
Experience
Essential
- o3 years experience in an urgent care setting such as an urgent treatment centre.
- oAt least 6 years post qualification.
- oExcellent knowledge and experience in the assessment and management of urgent care presentations.
- oExperience of working autonomously that demonstrates the four pillars of advanced practice.
- oExperience of working as a Clinical Leader in a fast-paced environment
- oExperience and knowledge of managing clinical governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
