Job summary
Are you looking for a new and exciting opportunity to support
a small team in the administration and daily running of one of PHL Groups well
established services? The Special Allocation Scheme (SAS) is a primary care
service dedicated to providing tailored patient care to a cohort of patients,
who can no longer access healthcare via their local practice, often due to
challenging behaviour.
As the SAS Operations Manager, you will have an empathetic
and professional persona, with the ability to remain calm in challenging
situations. You will be an integral part of the service by assisting the team
in delivering exceptional primary care.
Main duties of the job
In this role, you will provide leadership and guidance to
all staff during the day-to-day delivery of the SAS service, overseeing
national and local contracts and liaising with multi-disciplinary individuals
and teams to ensure targets are met.
Your main duties will be:
- To oversee and manage the SAS and Extended
Access Services in the absence of the Contract Manager
- Collate and provide data for stakeholders and
Contract Manager for all services
- Overseeing the administrative elements of the
Quality and Outcomes Framework (QOF)
- Developing and running audits on clinical
systems for the purpose of improving clinical care
- Implement systems to ensure compliance with CQC
regulations and standards
- To evaluate, organise and oversee the staff
induction and appraisal programmes
About us
PHL Group was founded
in 2009 by a team of commercial partners and experienced General Practitioners
with a clear vision of providing services that would contribute to and benefit
the local healthcare economy. PHL (formerly
known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved
from the former Out of Hours model, for localities in Hampshire and the Isle of
Wight. All of the core services which look after patients with an urgent healthcare
need are joined up together, and PHL work closely with system partners such as South
Central Ambulance Service. The services we operate include call handling,
telephone clinical assessment, out of hours home visiting services and some face-to-face
Primary Care appointments services in Hampshire. In 2021 a newly formed
Healthcare Division was created and incorporates PHLs Urgent Care, Primary
Care and Youla Care Concierge Services. The new division combines PHL's
healthcare operations into one team and utilises internal and external
resources efficiently to achieve our organisations vision: to be an innovative
healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
- Provide leadership and guidance to all staff, and take direct day to day leadership of the administrative and reception team for all services, ensuring that they adhere to policy and procedures at all times
- Overseeing the administrative elements of QOF, national and local contracts, liaising with GP's, nursing staff and administrators to reach targets.
- Developing and running searches and audits on the clinical systems for the purposes of improving clinical care, capturing clinical and performance data to support the contract manager with finance reporting.
- Implementing systems to ensure compliance with CQC regulations and standards.
- Assist with recruitment procedures and ensure roles are required by the services, this will include reviewing and regularly updating job descriptions as required.
- Supporting the contract manager in implementing and embedding an effective staff appraisal process, which will include staff development plans for all staff whilst maintaining a robust training record.
- Setting up the appointments diary (EMIS and System One) working with the appropriate persons for template guidance.
- Reviewing
and updating referral templates in EMIS and System One as required.
- Updating and acting as the focal point for the practice website
- Ensuring the staff implement the practice wide approach to the management of 'all patient services matter.'
- To deputise, oversee and manage the SAS service and other services in the absence of the Contract Manager.
- Collate and provide data for stakeholders and the Contract Manager for all services.
- Attend stakeholder meetings to support the Contract Manager.
Job description
Job responsibilities
- Provide leadership and guidance to all staff, and take direct day to day leadership of the administrative and reception team for all services, ensuring that they adhere to policy and procedures at all times
- Overseeing the administrative elements of QOF, national and local contracts, liaising with GP's, nursing staff and administrators to reach targets.
- Developing and running searches and audits on the clinical systems for the purposes of improving clinical care, capturing clinical and performance data to support the contract manager with finance reporting.
- Implementing systems to ensure compliance with CQC regulations and standards.
- Assist with recruitment procedures and ensure roles are required by the services, this will include reviewing and regularly updating job descriptions as required.
- Supporting the contract manager in implementing and embedding an effective staff appraisal process, which will include staff development plans for all staff whilst maintaining a robust training record.
- Setting up the appointments diary (EMIS and System One) working with the appropriate persons for template guidance.
- Reviewing
and updating referral templates in EMIS and System One as required.
- Updating and acting as the focal point for the practice website
- Ensuring the staff implement the practice wide approach to the management of 'all patient services matter.'
- To deputise, oversee and manage the SAS service and other services in the absence of the Contract Manager.
- Collate and provide data for stakeholders and the Contract Manager for all services.
- Attend stakeholder meetings to support the Contract Manager.
Person Specification
Qualifications
Essential
- Proficiency in all Microsoft Office applications.
Experience
Essential
- Previous practice manager or deputy practice manager experience in a primary care setting.
Desirable
- Experience and knowledge of System One or another GP system.
- Ability to deal with challenging behaviour and previous experience of conflict resolution in practice.
- Ability to communicate effectively and demonstrate empathy when dealing with patients and clinical staff.
Person Specification
Qualifications
Essential
- Proficiency in all Microsoft Office applications.
Experience
Essential
- Previous practice manager or deputy practice manager experience in a primary care setting.
Desirable
- Experience and knowledge of System One or another GP system.
- Ability to deal with challenging behaviour and previous experience of conflict resolution in practice.
- Ability to communicate effectively and demonstrate empathy when dealing with patients and clinical staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
