Custody Healthcare Contracts Manager

Job description

Job responsibilities

Execute exceptional contract management and operational leadership to the North Yorkshire Police Custody Healthcare service. Leading the Lead FME and Lead HCP and entire NY based clinical team you will ensure the Operational Management team exceeds their contractual obligations. As a minimum the NY Custody Healthcare contract will deliver safe and effective services, meet its performance KPIs and financially perform. Your role is create, lead and inspire an organisational culture that enables staff to achieve desired outcomes and delivery exceptional service. You will act as the interface between operational and strategic teams.

Location

North Yorkshire main base York Police Station, with weekly travel to all sites required and home working flexibility.

As a leader of 247 services there is an expectation to work/have a presence on a regular basis in the out of hours period.

ACCOUNTABILITY

Be fully accountable for leading the North Yorkshire Custody Healthcare Contract empowering the Lead FME and Lead HCP to oversee daily operations and deliver the service specification and KPIs.

Be the go to point of contact for North Yorkshire Police, ensuring proactive relationship management, two way communication and a strong and well formed relationship enabling ongoing service development and improvement to ensure the best possible outcome for detained persons.

Be a visible and participative leader and work closely with the Lead HCP and Lead FME, demonstrating exemplar behaviours in line with the companys values.

Accountable for ensuring the NY contract meets its 100% rota fill KPI by owning rota fill, leading a team of committed and flexible clinicians and careful planning and monitoring of staffing levels.

Plan and deliver an ongoing, high quality recruitment plan.

Accountable for the delivery of all clinical and operational KPIs.

Drive effective staff engagement initiatives to influence core competencies, behaviours and improve productivity and efficiencies

Accountable for actively seeking and explore business development opportunities through customer and stakeholder relationships.

Lead on the compilation of robust management information that accurately reports on all aspects of operational and contractual performance and is used as an effective tool to support contract management discussions and internal performance management.

Maintain and enhance the business standards of behaviour and culture in the equitable and fair treatment of team members, ensuring operational staff conform to all regulatory requirements including but not limited to the HMICFRS, CQC, ISO and UK employment law, Health and Safety and where appropriate other regulatory bodies.

Accountable for contract governance, ensuring all contracts are up to date, signed and accurately recorded and secured via Datix.

TEAMWORK

Hold NY management team to account for leading their teams and fostering a culture of positive performance management, ensuring what good looks like is always at the forefront of everyones priorities and behaviours.

Set up and lead a framework for the clinical and operational NY teams to meet, share best practice, undertake peer review, support, challenge and innovate.

Lead Operational and Clinical Management Team to effectively plan and forecast clinical and operational workforce requirements as part of annual budget process and on a quarterly review basis.

Provide strong leadership and support to all direct reports

Role model a values led leadership style with vision and drive

Lead on effective communication to ensure clarity and consistency of messaging across teams

Participate in the manager on-call rota.

Be a proactive member of the Healthcare Division Contract Manager team.

EFFICIENCY

Lead operational management teams to deliver annual cost improvement plans across the contract.

Accountable for representing NY Custody Healthcare Contract at Healthcare Division performance boards, and ensure NY management team identifies and delivers performance and efficiency improvement initiatives.

Be responsible for effectively delivering change programmes (large and small) including people, digital and service within NY contract.

Lead NY business continuity plans for emergency procedures and resilience for extreme working conditions within the services.

Represent PHL custody healthcare services at external meetings with customers and key stakeholders (where appropriate), providing confidence and assurance in PHLs service delivery, seeking to add value to become their provider of choice.

Manage performance, behaviours and culture of teams to create a positive commitment to delivering service.

CARING

Responsible for patient safety working cross-functionally within all aspects to ensure this remains at the heart of all PHL does.

Encourage, support and facilitate NY team members to contribute and innovate for the improvement of patient care and the efficiency, safety, quality and effectiveness of services; finding ways to empower staff to implement their ideas for improvement.

Ensure robust systems are in place for action/learning from all governance and risk assessment processes. Ensure the risks in your areas of responsibility are mitigated effectively within the risk management framework.

Responsible for all governance and compliance across NY services, holding operational managers to account for non-compliance, including but not limited to mandatory training.

Comply with the roles and responsibilities as defined in PHLs Health & Safety Policy.

RESPECT

Drive a high-performance culture by ensuring performance is managed across the operation and that appropriate action is taken where under-performance occurs.

Have overall responsibility and accountability for people performance across NY Custody healthcare. Leading by example, ensure processes are followed and effective discussions are held regularly both formally and informally.

Ensure the development of staff and the effective use of succession planning and talent management.

Ensure that direct and indirect reports are supported and held to account for their performance, responsibilities, behaviours and for their compliance with PHLs policies and procedures.

Develop and maintain effective professional networks that add value to the business and ensure that it is viewed as an influential and reliable partner.

Person Specification

Experience

Essential

• Resilient and effective leader with skills in contract management, healthcare operations and stakeholder management.
• Expert in empowering team to be performance minded and able.
• Leader of people able to evidence that proactive, honest and constructive conversations deliver the best results.
• Identifies the impact of contextual factors on communication which brings excellent
• communication and interpersonal skills
• Manages peoples expectations and adapts communication to take into account the intended audience to include colleagues and external stakeholders.
• IT literate across IT systems
• Demonstrates motivational skills to
• encourage collaborative working in order
• to improve services and performance.
• Excellent organisational skills and ability to prioritise and manage own workload
• Clear understanding of professional
• responsibilities and accountability.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnering Health Ltd

Address

North Yorkshire Police

Beckwith Head Road

Beckwith

Harrogate

North Yorkshire

HG3 1FR

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)