Job summary
Partnering Health Group has an exciting
new opportunity for a Contract Manager to execute exceptional contract
management and operational service delivery across all PHL Integrated Urgent Care (IUC) contracts. The
role will lead the IUC management team to exceed their contractual obligations
across all services and as a minimum deliver safe and effective services which meet
their performance KPIs and financially perform. Your role is create, lead and
inspire an organisational culture that enables staff to achieve desired
outcomes and deliver exceptional service. You will act as the interface between
operational and strategic teams.
The role will be based at our Contact
Centre in Fareham with regular working at PHL Healthcare Division operational
sites.
As a leader of 247 services there is an
expectation to work/have a presence on a regular basis in the out of hours
period.
Main duties of the job
Contract Manager KeyAccountabilities:
Be fully accountable for
leading all Integrated Urgent Care contracts (Clinical Assessment Service, Home
Visiting, Face to Face elements and specialist services) ensuring the contracts
are up to date, correct and delivered as customer requirements.
You will lead the IUC
operational management team and empower them to oversee daily operations and
delivery of their contracts that they fully understand and deliver the service
specification and KPIs.
Lead contract management and stakeholder management
proactively across all IUC contracts calling on support from the Head of
Healthcare and MD Healthcare as needed.
Accountable for operational managers to fulfil their rotas
with the correct clinical and non-clinical mix and ensuring and meet daily
forecast spend supported by delivering on their recruitment plans.
Set up and lead a framework for the clinical and operational
IUC teams to meet, share best practice, undertake peer review, support,
challenge and innovate
Drive a high-performance culture by ensuring performance is
managed across the operation and that appropriate action is taken where
under-performance occurs.
About us
PHL Group was founded
in 2009 by a team of commercial partners and experienced General Practitioners
with a clear vision of providing services that would contribute to and benefit
the local healthcare economy. PHL (formerly
known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved
from the former Out of Hours model, for localities in Hampshire and the Isle of
Wight. All of the core services which look after patients with an urgent healthcare
need are joined up together, and PHL work closely with system partners such as South
Central Ambulance Service. The services we operate include call handling,
telephone clinical assessment, out of hours home visiting services and some face-to-face
Primary Care appointments services in Hampshire. In 2021 a newly formed
Healthcare Division was created and incorporates PHLs Urgent Care, Primary
Care and Youla Care Concierge Services. The new division combines PHL's
healthcare operations into one team and utilises internal and external
resources efficiently to achieve our organisations vision: to be an innovative
healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
Execute exceptional contract management across all IUC contracts
for PHL Healthcare Division effectively leading the IUC Operational
Management team to exceed their contractual obligations across all
services. As a minimum all IUC contracts will deliver safe and
effective services, meet their performance KPIs and financially
perform. Your role is create, lead and inspire an organisational
culture that enables staff to achieve desired outcomes and delivery
exceptional service. You will act as the interface between
operational and strategic teams.
Location
Whiteley Contact Centre with regular working at PHL Healthcare
Division operational sites across Hampshire and beyond
As a leader of 247 services there is an expectation to work/have a
presence on a regular basis in the out of hours period.
- Be fully accountable for leading all IUC contracts (Clinical
Assessment Service, Home Visiting, Face to Face elements and
specialist services) ensuring the contracts are up to date, correct
and delivered as customer requirements with support from the
operational managers. You will empower them to oversee daily
operations and delivery of their contracts that they fully
understand and deliver the service specification and KPIs.
- Lead contract management and stakeholder management
proactively across all IUC contracts calling on support from the
Head Of Healthcare and MD Healthcare as needed.
- Be a visible and participative leader and work closely with the
IUC Clinical Manager, demonstrating exemplar behaviours in line
with the companys values.
- Accountable for operational managers to fulfil their rotas with the
correct clinical and non-clinical mix and ensuring and meet daily
forecast spend supported by delivering on their recruitment
plans.
- Accountable for the delivery of contractual KPIs across all
contracts within scope
- Drive effective staff engagement initiatives to influence core
competencies, behaviours and improve productivity and
efficiencies
- Hold operational managers to account for leading their teams
and fostering a culture of positive performance management,
ensuring what good looks like is always at the forefront of
everyones priorities and behaviours.
- Set up and lead a framework for the clinical and operational IUC
teams to meet, share best practice, undertake peer review,
support, challenge and innovate.
- Lead Operational and Clinical Management Team to effectively
plan and forecast clinical and operational workforce requirements
as part of annual budget process and on a quarterly review
basis.
Provide strong leadership and support to all direct reports
- Role model a values led leadership style with vision and drive
- Lead on effective communication to ensure clarity and
consistency of messaging across teams
- Participate in the manager on-call rota.
- Deputise for the Head of Healthcare as required.
Job description
Job responsibilities
Execute exceptional contract management across all IUC contracts
for PHL Healthcare Division effectively leading the IUC Operational
Management team to exceed their contractual obligations across all
services. As a minimum all IUC contracts will deliver safe and
effective services, meet their performance KPIs and financially
perform. Your role is create, lead and inspire an organisational
culture that enables staff to achieve desired outcomes and delivery
exceptional service. You will act as the interface between
operational and strategic teams.
Location
Whiteley Contact Centre with regular working at PHL Healthcare
Division operational sites across Hampshire and beyond
As a leader of 247 services there is an expectation to work/have a
presence on a regular basis in the out of hours period.
- Be fully accountable for leading all IUC contracts (Clinical
Assessment Service, Home Visiting, Face to Face elements and
specialist services) ensuring the contracts are up to date, correct
and delivered as customer requirements with support from the
operational managers. You will empower them to oversee daily
operations and delivery of their contracts that they fully
understand and deliver the service specification and KPIs.
- Lead contract management and stakeholder management
proactively across all IUC contracts calling on support from the
Head Of Healthcare and MD Healthcare as needed.
- Be a visible and participative leader and work closely with the
IUC Clinical Manager, demonstrating exemplar behaviours in line
with the companys values.
- Accountable for operational managers to fulfil their rotas with the
correct clinical and non-clinical mix and ensuring and meet daily
forecast spend supported by delivering on their recruitment
plans.
- Accountable for the delivery of contractual KPIs across all
contracts within scope
- Drive effective staff engagement initiatives to influence core
competencies, behaviours and improve productivity and
efficiencies
- Hold operational managers to account for leading their teams
and fostering a culture of positive performance management,
ensuring what good looks like is always at the forefront of
everyones priorities and behaviours.
- Set up and lead a framework for the clinical and operational IUC
teams to meet, share best practice, undertake peer review,
support, challenge and innovate.
- Lead Operational and Clinical Management Team to effectively
plan and forecast clinical and operational workforce requirements
as part of annual budget process and on a quarterly review
basis.
Provide strong leadership and support to all direct reports
- Role model a values led leadership style with vision and drive
- Lead on effective communication to ensure clarity and
consistency of messaging across teams
- Participate in the manager on-call rota.
- Deputise for the Head of Healthcare as required.
Person Specification
Experience
Essential
- Robust experience of operating at a senior level in a complex organisation
- Strategic acumen essential
- Demonstrable contract, operational and stakeholder management skills (both in a matrix and hierarchical environment and externally as well as internally)
- Able to inspire, lead develop and motivate others, instilling trust to deliver is essential.
- Demonstrable exemplar behaviours in line with our values is essential.
- Experience of running a business unit with £5m (or above) turnover.
- Understanding of regulatory compliance
- Knowledge of NHS contracts and contract management, including APMS, GMS and NHS Standard Form Contracts is highly desirable.
- Knowledge of System Delivery monitoring and management, including experience in participating in A&E Delivery Boards or equivalent
- Be able to monitor and develop service processes and patient flow, including the creation of easily understandable SOPs and Guidelines.
- Demonstrate ability to mobilise services, knowledge management and skill utilisation, using project management methods.
- Experience in unscheduled primary or urgent health care provision, primary care centre and logistical delivery of a
- mobile clinical workforce highly
- desirable
- Experience of working collaboratively with external bodies and organisations
- A strong track record of leading, engaging and motivating staff through transformational periods of change
- Working across sites is essential and so full drivers licence and car is required
Person Specification
Experience
Essential
- Robust experience of operating at a senior level in a complex organisation
- Strategic acumen essential
- Demonstrable contract, operational and stakeholder management skills (both in a matrix and hierarchical environment and externally as well as internally)
- Able to inspire, lead develop and motivate others, instilling trust to deliver is essential.
- Demonstrable exemplar behaviours in line with our values is essential.
- Experience of running a business unit with £5m (or above) turnover.
- Understanding of regulatory compliance
- Knowledge of NHS contracts and contract management, including APMS, GMS and NHS Standard Form Contracts is highly desirable.
- Knowledge of System Delivery monitoring and management, including experience in participating in A&E Delivery Boards or equivalent
- Be able to monitor and develop service processes and patient flow, including the creation of easily understandable SOPs and Guidelines.
- Demonstrate ability to mobilise services, knowledge management and skill utilisation, using project management methods.
- Experience in unscheduled primary or urgent health care provision, primary care centre and logistical delivery of a
- mobile clinical workforce highly
- desirable
- Experience of working collaboratively with external bodies and organisations
- A strong track record of leading, engaging and motivating staff through transformational periods of change
- Working across sites is essential and so full drivers licence and car is required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
