Job summary
Partnering Health Group has an exciting
new opportunity for a Head of Healthcare to be the conductor of the
awesome orchestra of healthcare operations and to lead and inspire the
operational senior management team to exceed their contractual obligations
across all services. As a minimum the post will ensure the delivery of high
quality, safe and efficient healthcare services. They will deliver clear and
effective communication and be accountable for the overall delivery of service,
safety and commercial success.
The role will be based at our Contact
Centre in Fareham with regular working at PHL Healthcare Division operational
sites.
As a leader of 247 services there is an
expectation to work/have a presence on a regular basis in the out of hours
period.
The right candidate will be able to
demonstrate an affinity with PHL values, an aspiration to be part of ensuring
the Healthcare Division achieves its vision. They
will be able to demonstrate the professional capability and energy to help
guide us through the next stage of our transformation as an Enabler.
We have a diverse workforce, consisting
of a range of professionals and we welcome a candidate who can help us to
ensure we give our people the best environment and organisation to work within,
so that they may achieve their own ambitions and full potential.
Main duties of the job
Head of Healthcare KeyAccountabilities:
Be fully accountable for
ensuring all direct reports own their contracts and fully understand and
deliver the service specification, KPIs and commercials and approach contract
management and stakeholder management proactively. All reports to successfully
manage relationships with their stakeholders and reporting teams
Hold contract and
clinical managers to account for fulfilling their rotas with the safe skill mix
(clinical and operational) required to deliver a safe service and within budget
operational and ensuring they deliver on their recruitment plans.
Accountable for the
delivery of the Healthcare Division annual operating plan and 5 year strategic
plan working collaboratively with the Managing Director and Head of Commercial.
The Head of Healthcare is
a dynamic leader of people who can engage with individuals at all levels and
effectively drive change and development in fast paced operational
environments.
About us
PHL Group was founded
in 2009 by a team of commercial partners and experienced General Practitioners
with a clear vision of providing services that would contribute to and benefit
the local healthcare economy. PHL (formerly
known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved
from the former Out of Hours model, for localities in Hampshire and the Isle of
Wight. All of the core services which look after patients with an urgent healthcare
need are joined up together, and PHL work closely with system partners such as South
Central Ambulance Service. The services we operate include call handling,
telephone clinical assessment, out of hours home visiting services and some face-to-face
Primary Care appointments services in Hampshire. In 2021 a newly formed
Healthcare Division was created and incorporates PHLs Urgent Care, Primary
Care and Youla Care Concierge Services. The new division combines PHL's
healthcare operations into one team and utilises internal and external
resources efficiently to achieve our organisations vision: to be an innovative
healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
To be the conductor of the awesome orchestra of healthcare operations, leading and inspiring the operational senior management team to exceed their contractual obligations across all services. As a minimum the post will ensure the delivery of high quality, safe and efficient healthcare services. They will deliver clear and effective communication and be accountable for the overall delivery of
all initiatives.
Location
Whiteley Contact Centre with regular working at PHL Healthcare Division operational sites.
As a leader of 247 services there is an expectation to work/have a presence on a regular basis in the out of hours period.
ACCOUNTABILITY
Be fully accountable for ensuring all direct reports own their contracts and fully understand and deliver the service specification, KPIs and commercials and approach contract management and stakeholder management proactively. All reports to successfully manage relationships with their stakeholders and reporting teams.
Be a visible and participative leader and as a Senior Manager, you will
demonstrate exemplar behaviours in line with the companys values.
Hold contract managers to account for the delivery of their services within budget and for the production of high quality, accurate and customer focused management information.
Hold contract and clinical managers to account for fulfilling their rotas with the safe skill mix (clinical and operational) required to deliver a safe service and within budget operational and ensuring they deliver on their recruitment plans.
Accountable for the delivery of the Healthcare Division annual operating plan and 5 year strategic plan working collaboratively with the Managing Director and Head of Commercial.
Accountable for ensuring contract managers actively seek and explore
business development opportunities through customer and stakeholder
relationships.
Lead the integration of the supplies and administration functions into
healthcare operations empowering the Support Services Manager to
establish new integrated and innovative ways of working.
Hold contract managers to account for ensuring their services and contracts provide detailed and robust management information that accurately reports on all aspects of operational and contractual performance and is used as an effective tool to support contract management discussions and internal performance management.
Maintain and enhance the business standards of behaviour and culture in the equitable and fair treatment of team members, ensuring staff conform to all regulatory requirements including but not limited to the CQC, ISO and UK employment law, Health and Safety and where appropriate other regulatory bodies
TEAMWORK
The Head of Healthcare is a dynamic leader of people who can engage with individuals at all levels and effectively drive change and development in fast paced operational environments.
Hold contract managers and operational managers to account for leading their teams and fostering a culture of positive performance management, ensuring what good looks like is always at the forefront of everyones priorities and behaviours
Set up and lead a framework for the contract and operational management teams to meet, share best practice, undertake peer review, support, challenge and innovate.
Support the development of the PHL strategic plan and take ownership to translate it into achievable operational plans, ensuring this is then articulated to contract management for delivery.
Participate in the senior manager on-call rota.
Deputise for the Managing Director as required.
Lead the compilation of a robust succession plan that ensure no risks or single points of failure exist across the Healthcare Division.
EFFICIENCY
A senior leader fostering a continuous improvement approach which nurtures a culture of service quality delivery and excellence, makes an active contribution to strategic development and ensures initiatives are implemented into sustaining operational activity.
Accountable for ensuring the contract managers, support services manager and operational management teams deliver tangible cost efficency plans across all contracts and services delivering an annual target.
Use performance boards, healthcare division meeting infrastructure and other forums to empower teams and identify and deliver performance and efficiency improvement initiatives.
Ensure Healthcare Division operations support sustainability and
environmental strategic plans for PHL.
Be responsible for effectively delivering change programmes (large and small).
A strong customer advocate assuming a leadership role in developing the organization, identifying operating improvements, achieving business objectives; meeting operating expectations; implementing new technologies and integrating operating systems while meeting performance objectives.
Lead mobilisation programmes ensuring smooth transition of new contracts entering and old contracts exiting PHL
Job description
Job responsibilities
To be the conductor of the awesome orchestra of healthcare operations, leading and inspiring the operational senior management team to exceed their contractual obligations across all services. As a minimum the post will ensure the delivery of high quality, safe and efficient healthcare services. They will deliver clear and effective communication and be accountable for the overall delivery of
all initiatives.
Location
Whiteley Contact Centre with regular working at PHL Healthcare Division operational sites.
As a leader of 247 services there is an expectation to work/have a presence on a regular basis in the out of hours period.
ACCOUNTABILITY
Be fully accountable for ensuring all direct reports own their contracts and fully understand and deliver the service specification, KPIs and commercials and approach contract management and stakeholder management proactively. All reports to successfully manage relationships with their stakeholders and reporting teams.
Be a visible and participative leader and as a Senior Manager, you will
demonstrate exemplar behaviours in line with the companys values.
Hold contract managers to account for the delivery of their services within budget and for the production of high quality, accurate and customer focused management information.
Hold contract and clinical managers to account for fulfilling their rotas with the safe skill mix (clinical and operational) required to deliver a safe service and within budget operational and ensuring they deliver on their recruitment plans.
Accountable for the delivery of the Healthcare Division annual operating plan and 5 year strategic plan working collaboratively with the Managing Director and Head of Commercial.
Accountable for ensuring contract managers actively seek and explore
business development opportunities through customer and stakeholder
relationships.
Lead the integration of the supplies and administration functions into
healthcare operations empowering the Support Services Manager to
establish new integrated and innovative ways of working.
Hold contract managers to account for ensuring their services and contracts provide detailed and robust management information that accurately reports on all aspects of operational and contractual performance and is used as an effective tool to support contract management discussions and internal performance management.
Maintain and enhance the business standards of behaviour and culture in the equitable and fair treatment of team members, ensuring staff conform to all regulatory requirements including but not limited to the CQC, ISO and UK employment law, Health and Safety and where appropriate other regulatory bodies
TEAMWORK
The Head of Healthcare is a dynamic leader of people who can engage with individuals at all levels and effectively drive change and development in fast paced operational environments.
Hold contract managers and operational managers to account for leading their teams and fostering a culture of positive performance management, ensuring what good looks like is always at the forefront of everyones priorities and behaviours
Set up and lead a framework for the contract and operational management teams to meet, share best practice, undertake peer review, support, challenge and innovate.
Support the development of the PHL strategic plan and take ownership to translate it into achievable operational plans, ensuring this is then articulated to contract management for delivery.
Participate in the senior manager on-call rota.
Deputise for the Managing Director as required.
Lead the compilation of a robust succession plan that ensure no risks or single points of failure exist across the Healthcare Division.
EFFICIENCY
A senior leader fostering a continuous improvement approach which nurtures a culture of service quality delivery and excellence, makes an active contribution to strategic development and ensures initiatives are implemented into sustaining operational activity.
Accountable for ensuring the contract managers, support services manager and operational management teams deliver tangible cost efficency plans across all contracts and services delivering an annual target.
Use performance boards, healthcare division meeting infrastructure and other forums to empower teams and identify and deliver performance and efficiency improvement initiatives.
Ensure Healthcare Division operations support sustainability and
environmental strategic plans for PHL.
Be responsible for effectively delivering change programmes (large and small).
A strong customer advocate assuming a leadership role in developing the organization, identifying operating improvements, achieving business objectives; meeting operating expectations; implementing new technologies and integrating operating systems while meeting performance objectives.
Lead mobilisation programmes ensuring smooth transition of new contracts entering and old contracts exiting PHL
Person Specification
Experience
Essential
- Demonstrable senior leadership and stakeholder management skills (both in a matrix and hierarchical environment and externally as well
- as internally) are paramount.
- Able to inspire, lead develop and motivate others, instilling trust to
- deliver is essential.
- Demonstrable exemplar behaviours in line with our values is essential.
- Experience of running a business unit with £15m (or above) turnover.
- Understanding of regulatory compliance
- Knowledge of NHS contracts and contract management, including
- APMS, GMS and NHS Standard Form Contracts is highly desirable.
- Experience of NHS healthcare market is desirable although not
- essential.
- Experience of specialist skill in management of large-scale service
- design and workforce changes
- Be able to monitor and develop service processes and patient flow,
- including the creation of easily understandable SOPs and
- Guidelines.
- Demonstrate ability to mobilise services, knowledge management
- and skill utilisation, using project management methods.
- Experience in unscheduled primary or urgent health care provision,
- primary care centre and logistical delivery of a mobile clinical workforce
- highly desirable
Person Specification
Experience
Essential
- Demonstrable senior leadership and stakeholder management skills (both in a matrix and hierarchical environment and externally as well
- as internally) are paramount.
- Able to inspire, lead develop and motivate others, instilling trust to
- deliver is essential.
- Demonstrable exemplar behaviours in line with our values is essential.
- Experience of running a business unit with £15m (or above) turnover.
- Understanding of regulatory compliance
- Knowledge of NHS contracts and contract management, including
- APMS, GMS and NHS Standard Form Contracts is highly desirable.
- Experience of NHS healthcare market is desirable although not
- essential.
- Experience of specialist skill in management of large-scale service
- design and workforce changes
- Be able to monitor and develop service processes and patient flow,
- including the creation of easily understandable SOPs and
- Guidelines.
- Demonstrate ability to mobilise services, knowledge management
- and skill utilisation, using project management methods.
- Experience in unscheduled primary or urgent health care provision,
- primary care centre and logistical delivery of a mobile clinical workforce
- highly desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
