Patient Experience Lead

Spire Healthcare Ltd

Information:

This job is now closed

Job summary

Patient Experience Lead | Clinical Governance | The Montefiore | Hove | Full Time | Competitive salary

The Montefiore is looking for a Patient Experience Lead to join their team on a permanent, full time basis. The successful candidate will work as part of our committed Clinical Governance Team ensuring that there is a focus on the delivery of person centre approach.

At The Montefiore Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.

Main duties of the job

Duties and Responsibilities:

  • To lead and drive improvements to the patient experience utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
  • The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change. Must also be able to interrogate data and turn into meaningful actions to deliver positive change.
  • The post holder isresponsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience.
  • The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the Patient Experience Group (PEG).

About us

At The Montefiore Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.

Date posted

21 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

18176

Job locations

2 Montefiore Rd, Brighton and Hove, Hove BN3 1RD

Hove

BN3 1RD


Job description

Job responsibilities

Who we're looking for:

  • Experience in a healthcare setting is essential
  • Experience in customer facing/service position
  • Confident in your approach to sometimes challenging situations
  • Passionate about making positive improvements
  • IT literate

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • Spire for you reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on alison.roberts@spirehealthcare.com

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Job description

Job responsibilities

Who we're looking for:

  • Experience in a healthcare setting is essential
  • Experience in customer facing/service position
  • Confident in your approach to sometimes challenging situations
  • Passionate about making positive improvements
  • IT literate

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • Spire for you reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on alison.roberts@spirehealthcare.com

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Person Specification

Qualifications

Essential

  • Please see above

Experience

Essential

  • Please see above
Person Specification

Qualifications

Essential

  • Please see above

Experience

Essential

  • Please see above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spire Healthcare Ltd

Address

2 Montefiore Rd, Brighton and Hove, Hove BN3 1RD

Hove

BN3 1RD


Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

Employer details

Employer name

Spire Healthcare Ltd

Address

2 Montefiore Rd, Brighton and Hove, Hove BN3 1RD

Hove

BN3 1RD


Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

For questions about the job, contact:

Resourcing Partner

Alison

Alison.roberts@spirehealthcare.com

+447715055760

Date posted

21 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

18176

Job locations

2 Montefiore Rd, Brighton and Hove, Hove BN3 1RD

Hove

BN3 1RD


Supporting documents

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