Primary Care Management Solutions Ltd

Medical Receptionist

The closing date is 30 August 2025

Job summary

To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Location 1: The Law Medical Group Practice, Wembley HA9 6QQ Shift options: 8:00 AM 1:00 PM or 8:00 AM 4:00 PM
Location 2: The Law Medical Group Practice, London NW10 Shift options: 11:00 AM 7:00 PM or 1:30 PM 7:00 PM

Main duties of the job

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level

About us

The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.

The practice operates across two sites; Willesden (main site), Wembley (branch site).

The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.

The practice list is 18,000 patients.

The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,

The practice is well supported by:

5 GP Partners

1 Non Clinical Managing / Executive Partner

4 Salaried GP's

1 Advanced Nurse Practitioner

2 Physician Associates

2 Practice Nurses

4 phlebotomists / Healthcare Assistants

3 Practice Based Clinical Pharmacists

1 Pharmacy technician

2 Social Prescribers

2 In-House First Contact Physiotherapists

1 In-House Dietician

The practice provides:

E-Consultations

Telephone Triage

Minor Surgery & Cryotherapy

Family Planning

Minor Ailment clinics

Respiratory Clinics

Ante-natal / Well baby / Mum clinics

A dietician visits the branch site in Wembley

A community midwife visits the main site in Willesden

The practice is well supported by:

Operations Manager

Assistant Manager

2 x lead receptionist and facilities leads

2 x practice secretaries

Finance assistant

IT Data Analyst

Approx 20 admin, clerical and reception staff members

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0054-25-0027LMGP

Job locations

The Law Medical Group Practice

Harrow Road

Wembley

Middlesex

HA9 6QQ

Law Medical Group Practice

Wrottesley Road

London

NW10 5UY

Job description

Job responsibilities

a. Receive correspondence from external agencies and process accordingly

b. Scanning documents to the relevant software programme and logging them

c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Support administrative staff, providing cover during staff absences

g. Input data into the patients healthcare records as necessary

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Partake in audit as directed by the audit lead

f. Action incoming faxes when necessary

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

a. Receive correspondence from external agencies and process accordingly

b. Scanning documents to the relevant software programme and logging them

c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Support administrative staff, providing cover during staff absences

g. Input data into the patients healthcare records as necessary

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Partake in audit as directed by the audit lead

f. Action incoming faxes when necessary

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent;
GCSE Mathematics & English (C or above);
AMSPAR Receptionists Qualification;
NVQ Level 2 in Health and Social Care;

Experience

Essential

Experience working on EMIS or System One
Experience working with the general public.

Desirable

Experience in administrative duties;
Experience working in a health care setting;

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent;
GCSE Mathematics & English (C or above);
AMSPAR Receptionists Qualification;
NVQ Level 2 in Health and Social Care;

Experience

Essential

Experience working on EMIS or System One
Experience working with the general public.

Desirable

Experience in administrative duties;
Experience working in a health care setting;

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Law Medical Group Practice

Harrow Road

Wembley

Middlesex

HA9 6QQ

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Law Medical Group Practice

Harrow Road

Wembley

Middlesex

HA9 6QQ

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)