Job summary
To be responsible for undertaking a wide range of administration
duties and the provision of general support to the multidisciplinary
team. Duties can include but are not
limited to, scanning and processing of documents, processing and filtering
medical reports and letters via DOCMAN; some reception duties including greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters,
reports and other such documentation and ensuring the distribution of
information, messages and enquiries for the clinical team, liaising with
multidisciplinary team members and external agencies such as secondary care
and community service providers.
Main duties of the job
The
following are the core responsibilities of the administrator. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing level
About us
The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.
The practice operates across two sites; Willesden (main site), Wembley (branch site).
The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.
The practice list is 18,000 patients.
The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,
The practice is well supported by:
5 GP Partners
1 Non Clinical Managing / Executive Partner
4 Salaried GP's
1 Advanced Nurse Practitioner
2 Physician Associates
2 Practice Nurses
4 phlebotomists / Healthcare Assistants
3 Practice Based Clinical Pharmacists
1 Pharmacy technician
2 Social Prescribers
2 In-House First Contact Physiotherapists
1 In-House Dietician
The practice provides:
E-Consultations
Telephone Triage
Minor Surgery & Cryotherapy
Family Planning
Minor Ailment clinics
Respiratory Clinics
Ante-natal / Well baby / Mum clinics
A dietician visits the branch site in Wembley
A community midwife visits the main site in Willesden
The practice is well supported by:
Operations Manager
Assistant Manager
2 x lead receptionist and facilities leads
2 x practice secretaries
Finance assistant
IT Data Analyst
Approx 20 admin, clerical and reception staff members
Job description
Job responsibilities
The following are the core responsibilities
of the administrator. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and
staffing levels:
a.
Receive correspondence from external
agencies and process accordingly
b.
Scanning documents to the relevant
software programme and logging them
c.
Filtering documents suitably
according to need and passing to the relevant clinicians to read and action
d.
Initiating contact with and
responding to, requests from patients, team members and external agencies
e.
Photocopy documentation as required
f.
Support administrative staff,
providing cover during staff absences
g.
Input data into the patients
healthcare records as necessary
h.
Manage all queries as necessary in
an efficient manner
i.
Maintain a clean, tidy, effective
working area at all times
j.
Support all clinical staff with
general tasks as requested
k.
Completion of administrative tasks
in relation to patient results and letters
Secondary
Responsibilities
In addition to the primary responsibilities,
the receptionist may be requested to:
a.
Maintaining and monitoring the
practice appointment system
b.
Process personal, telephone and
e-requests for appointments
c.
Answer incoming phone calls,
transferring calls or dealing with the callers request appropriately
d.
Signpost patients to the correct
service
e.
Partake in audit as directed by the
audit lead
f.
Action incoming faxes when necessary
g.
Scanning of patient related
documentation and attaching scanned documents to patients healthcare records
h.
Complete opening and closing
procedures in accordance with the duty rota
Job description
Job responsibilities
The following are the core responsibilities
of the administrator. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and
staffing levels:
a.
Receive correspondence from external
agencies and process accordingly
b.
Scanning documents to the relevant
software programme and logging them
c.
Filtering documents suitably
according to need and passing to the relevant clinicians to read and action
d.
Initiating contact with and
responding to, requests from patients, team members and external agencies
e.
Photocopy documentation as required
f.
Support administrative staff,
providing cover during staff absences
g.
Input data into the patients
healthcare records as necessary
h.
Manage all queries as necessary in
an efficient manner
i.
Maintain a clean, tidy, effective
working area at all times
j.
Support all clinical staff with
general tasks as requested
k.
Completion of administrative tasks
in relation to patient results and letters
Secondary
Responsibilities
In addition to the primary responsibilities,
the receptionist may be requested to:
a.
Maintaining and monitoring the
practice appointment system
b.
Process personal, telephone and
e-requests for appointments
c.
Answer incoming phone calls,
transferring calls or dealing with the callers request appropriately
d.
Signpost patients to the correct
service
e.
Partake in audit as directed by the
audit lead
f.
Action incoming faxes when necessary
g.
Scanning of patient related
documentation and attaching scanned documents to patients healthcare records
h.
Complete opening and closing
procedures in accordance with the duty rota
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
Experience
Essential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
Experience
Essential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
